We frequent Newport RI and have twice stayed at Pelham Court Hotel. The first time was about eight years ago and it was magical; the second time horrible.
We had booked a two-bedroom until and were upgraded to a three-bedroom townhouse. A lovely way to start our need-a-change-of-environment-COVID getaway.
First the pros: the location is perfect, in the heart of downtown Newport on a quaint street just off Thames St. Most amenities are in walking distance. The place is spacious and quiet in spite of being close to the main drag, and it is fully self contained.
Disappointingly, the place has significantly lost its luster. I'll start with our entry. The glass table coffee table was streaky and greasy...but this could be overlooked where it not for the rest of what we discovered in the first hour of our arrival:
1) No forks. No wine glasses. Again, we dismissed this as an inconvenience, and the staff were quick to bring us four forks and four wineglasses.
2) We turned on the fireplace in the main living space and the room quickly filled with the smell of gas. The staff returned and tried to fix it but were unable to. The owner contacted me and said that the fireplace had been checked and it was safe. Perhaps this was true but I didn't want my family exposed to gas fumes. So no fireplace for us - this was less an inconvenience and when coupled with the other "inconveniences," an annoyance.
3) The glasses in the cupboard were streaky and dirty - perhaps the same cloth that wiped the coffee table was used for the glasses. Some of the plates were sticky and tacky. All the dishes, glasses and cutlery were put into the dishwasher.
4) The kitchen counter was sticky.
5) The kitchen floor was sticky and dirty.
6) The backdoor entry had orange juice caps and small pieces of rubbish on the floor.
7) Every step on the staircase leading up to the second floor had sticky splashes with a large splatter on the landing. Like someone ran up the stairs with a cup of coffee spilling as they went.
8) The master ensuite had another sticky stain as did the stair going to the third floor.
9) When I stepped out of the shower in the second ensuite I stepped on a chunk of broken glass. Fortunately, it was under the bathmat.
Under normal circumstances, I would have expected to arrive at a pristine environment, but particularly during COVID, I would have expected pristine plus to ensure guests health and safety.
The owner did comp us the first night for the inconveniences, which honestly I would have expected, but we did appreciated the gesture. We were assured the unit would be thoroughly cleaned again the next day. We cleaned as much as we needed that night.
The cleaner did come the next day. I pointed out the most of offending stains and spots, and we left. When we returned ONLY the places I specifically mentioned were cleaned; we did not get the thorough clean we were promised and in fact, we needed to wash the ensuite bathroom floor to remove the sticky stain. My bad, I didn't find that one and point it out.
The place is also significantly showing it's age and wear with paint chips, damaged cupboards and obvious wear and tear. The once-beautiful courtyard had broken pots and Christmas lights half of which were out.
Sadly, this gem of a home-away-from-home is no more and in it's place a tired, dirty, poorly tended overprice "motel".
Submitted with a heavy heart.