1 night stay while visiting a relative in the area. 2 adults (one of whom is in a wheelchair) & 1 teenager. I booked a 2 room accessible suite through the Marriott website using my member number.
We chose Residence Inn because of the great experience we had at the Annapolis location. This room, while not bad, did not compare to the one we had there.
Desk clerk was friendly. Check-in quick & easy. Lobby & breakfast area were clean and nice. It would be a plus to have tea & coffee available 24/7.
Although our building was non-smoking, there was a very strong smell of cigarette smoke in the hall as soon as we came in. When we got to our room, we found it was not handicapped accessible. The bedroom was tiny and he was not able to access the bathroom. I went back to the desk to inform them of the mistake. The clerk said there were no ADA suites available. I explained I had reserved one days in advance through their website. She said other guests in those rooms extended their stays. I understand that current guests would be given preference over a new one, however I did not understand why they would put someone in a wheelchair in a non-accessible room. As it turns out, there was an available ADA accessible room nearby, which was convenient, so we gathered our belongings and moved across the hall. (Why we weren't assigned that one in the first place, I don't know.)
The room was spacious and easy for a wheelchair to maneuver in. I like that Residence rooms have little kitchens and seem more like an efficiency than a hotel room. The overall condition of the room could have been better, though. The bathroom was ADA compliant, but needs some attention. Torn shower curtain, rust on tub, and handheld shower head would not stay in place forcing a guest to stand smooshed against the wall to shower.
The queen bed was on a VERY high platform, making it impossible for someone in a wheelchair to transfer into the bed. A paralyzed person travelling alone would have had to check out and leave. Luckily, we were able to lift him into the bed. I would point out that this is not a problem exclusive to this property or chain/brand, but throughout the hotel industry. The bed also had a very thick, soft mattress pad which is normally great, but adds height and hinders movement for a handicapped person. My daughter slept on the sofa bed. It was hard and uncomfortable, as was the sofa itself.
Breakfast staff was friendly. Breakfast buffet had fresh apples and bananas, yogurt, biscuits & gravy, scrambled eggs, sausage, a waffle machine, etc.
Overall impression was average. Staff was friendly, which is a huge plus. But, the room we stayed in was tired and outdated and in need of extra maintenance & housekeeping attention. We were a little disappointed with this property based on the previous Residence we stayed in. We take weekend trips several times a year, but may choose another hotel before choosing Residence again.