Sheraton Orlando Lake Buena Vista Resort, Orange
Sheraton Orlando Lake Buena Vista Resort, Orange
Sheraton Orlando Lake Buena Vista Resort, Orange
Sheraton Orlando Lake Buena Vista Resort, Orange
Sheraton Orlando Lake Buena Vista Resort, Orange
+ 29 lainnya
Resort

Sheraton Orlando Lake Buena Vista Resort

Orange

Review

Tripadvisor
Dari 2.412 review
Review yang paling membantu
Mrsteamo
02 Agt 2021
I booked based on pictures and the kid friendlyness. Worst decision because I usually look for luxury and cleanliness. About a month til my trip I decided to read reviews… they were bad. But I was too busy to change. First problem didn’t not get room i booked. The receptionist didn’t give a receipt or explanation of charges. Then my reserved family room was given away. When i complained they offered a suite; not suite like at all! Next staff not helpful. Third cold tile floor, not up to cleanliness standards. No microwave but its a suite! No kitchenette. Switched our room had my family waiting with 7 bags of luggage outside no assistance for a new room key. Next room STUNK! Bad! This one had carpet with a huge wet spot from the leaking loud dripping a/c unit. Tub faucet broken. It was late we tired just wanted to eat and go to bed. That’s how we found out about the missing microwave they said $10 a day for a microwave. We stayed 1 night of 7 checked out the next day.
tracyn861
27 Jul 2021
This hotel has "some" good qualities but it certainly is not worth the money they charge and is NOT a resort, inspite of all the "resort fees." The good is the pool. It was big and clean. It's very family oriented with fun happenings and movies around the pool for the kids. The pool bar is nice too. Last good is the location and staff. They are very friendly and try to be helpful. This is an old, rundown hotel. I was scared to sit on the balcony because it was so tiny and just didn't look good. My entire room seemed patched up. Patched hole in the ceiling that was breaking again, patches in the shower too. If you do stay here, bring your own towels. Towels by the pool are gone FAST and we waited the rest of the day on Saturday, telling several staff members but never saw any more towels. Similar situation with the room towels. They gave us two and I had to search down more. The cleaning staff had none and had to call all around for more. And the bed? The pillows were so flat and mushy and the mattress had my back, arms, neck and side hurting. With all the choices in Orlando, I would not come back here.
Carl S
01 Agt 2021
This used to be our go-to property when we would visit Disney World. Being Lifetime Titanium, I would be upgraded to a suite and the resort and parking fees would be waved. That was all before marriott took over SPG. They still do waive the parking fee but now I'm charged $23.95 resort fee. What does that cover? Everything that I am supposed to get anyway as an Elite bonvoy member. The property is definitely not a resort, so how can they charge a resort fee? Tried calling bookkeeping when I first saw the resort fee on my bill. They never answered the phone nor did they ever return my call. The front desk staff are not a friendly as they used to be. The breakfast buffet is ok, but not a good as it was pre-covid, but that is to be expected. The rooms are nothing special. My Elite upgrade was a pool-view room. That meant that I could hear all of the pool noise late into the night. Sadly, that will be my last stay here. There are plenty of other properties that do not charge a ridiculous resort fee.
TimothyK751
27 Jul 2021
I'm so frustrated, please excuse if I start rambling. My profile: 50 year professional, married, child, live in single family community in Maryland suburb 15 minutes from DC. When on vacay, my preferred hotels are Loews', W Hotels, Hyatts, Hiltons, Marriotts, Westin's and Wyndhams. When impressing the wife for anniversary etc., we'll splurge for Ritz, Four Seasons, Park Hyatt, Mandarin, etc. When traveling on business, I'll do Embassy Suites, Homewood Suites, Hyatt House, Courtyard Marriott, etc. Nothing fancy. As long as it's clean, has a coffee maker and wifi, I'm good. BUT THIS SHERATON LAKE BUENA VISTA is a JOKE! This is a motel..not a hotel. Entry doors enter from the outside like a motel. Had no idea that the crime rate of Lake Buena Vista had a D+ crime rate. And the businesses around it reflect it. Super sketchy Hotel rooms are EXTREMELY dated and run down. Old dirty elevators with no ventilation and buzzing fluorescent light fixtures. Dust and grime everywhere in the cracks and crevices of the AC Vents, sprinkler heads, smoke detectors, bottom of light fixtures, behind and under the furniture. Uggh. Sheets and bed lines have gone WAY past their life cycle. Room smelled old and moldy. The balcony railings are rusted with the bolts coming loose...paint was peeling badly. Balcony furniture was ripped and stained. Good luck trying to close the balcony sliding door smoothly..probably due to the amount of rust, dirt and grime located in the sliding door track. The advertised arcade game room in the lobby is closed. No downstairs restaurant services during the day...you have to eat outside at the pool. The marketplace store is a joke..no real retail offerings..just old ice cream in a badly frosted freezer, 2 snicker bars, some chips, and liquor...IN THE ENTIRE STORE. My wife located another food fridge that had sandwiches for sale, but said they were 4 days past the expiration date. The ONLY reason I gave this hotel a chance after checking in was because the pool area was quite active with kids and my 15 year old son was begging me to swim since being deprived of fun due to quarantining from covid all last year. We were supposed to stay 7 nights but left after 1 night and demanded my money back after I turned on the shower and a 4-inch roach crawled out from the shower fixture and it ran at full speed out of the bathroom and into the bedroom where my wife was asleep in bed. I literally picked her up in her sleep, tossed her into the sofa near the TV...yanked all of the bed linen off the bed and threw it at the roach in order to smother it in order to buy us some time to pack and get the HECK out of the room. In the next room I jolted my son out of his sleep and told him, "GET UP NOW! PACK EVERYTHING! DON'T ASK ANY QUESTIONS! YOU HAVE 90 SECONDS TO EVACUATE THIS ROOM! In our night clothes, we sat in the lobby between 11:45pm and 12:40am calling around Orlando and searching online for a place to stay since everything was booked up. We finally found the J.W. Marriott Grand Lakes and it was like walking into heaven. But the Sheraton Orlando Lake Buena Vista Resort is a dump and the pictures are misleading. It's a shame because the staff there are very nice. But the facility is a DUMP. You're better off sleeping in your car.
650marleneb
30 Jul 2021
Not only were 55K points taken from me, but I was incorrectly charged. I've spent countless HOURS on the phone with Valerie, Dino, (7/12/21) then with Aline (7/19/21) then with Sheryl (7/30/21). NOT a SOUL can assist with this problem. They all admit I was incorrectly charged. But nobody has the authority to help! What tools am I left with?? I asked that question? I was told, "I don't know. You can call again." FOR WHAT? This is the very last time I will stay there. Sadly, I used to enjoy this hotel. Had actually stayed there a number of times in the past. But never more. SHAME on them. All it took was for someone, ANYONE with authority to correct this billing issue! I have a case number. Names and dates of EACH and every person I spoke with, including the one who booked the initial reservation. All is documented on both sides. WHAT IS THE PROBLEM???????
Lokasi
12205 S Apopka Vineland Road
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
15:00
Waktu check-out:
12:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Jenis kamar apa saja yang tersedia di Sheraton Orlando Lake Buena Vista Resort?
Jenis kamar yang tersedia di hotel ini antara lain adalah:
  • King
  • Queen
  • Suite Junior
  • Double
  • Suite Eksekutif
Berapa kisaran harga kamar untuk menginap di Sheraton Orlando Lake Buena Vista Resort?
Harga termurah di Sheraton Orlando Lake Buena Vista Resort kalau kamu mau menginap hari ini adalah IDR 2.085.729
Di mana alamat Sheraton Orlando Lake Buena Vista Resort?
Sheraton Orlando Lake Buena Vista Resort beralamat di 12205 S Apopka Vineland Road
Pukul berapa waktu check-in & check-out di Sheraton Orlando Lake Buena Vista Resort?
Waktu untuk check-in di Sheraton Orlando Lake Buena Vista Resort adalah mulai dari pukul 15:00 dan waktu check-out paling lambat pukul 12:00
Apa saja fasilitas yang tersedia di Sheraton Orlando Lake Buena Vista Resort?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • tiket CLEAN
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
Fasilitas
Fasilitas Populer
tiket CLEAN
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
AC
Pusat Kebugaran
Antar Jemput Bandara
Fasilitas Rapat
Fasilitas Anak
Olahraga, Spa & Rekreasi
TV di area umum
Kabana kolam renang (biaya tambahan)
Snorkeling
Ruang perawatan spa
Fasilitas gym
Bowling
Kolam renang outdoor
Payung kolam renang
Spa layanan lengkap
Seluncuran air
Meja pingpong
Snack bar/deli
Menyelam
Kursi berjemur di kolam renang
Kursi berjemur di pantai
Taman
Ruang game
Fasilitas gym 24 jam
Kolam renang anak
Hewan Peliharaan
Hewan peliharaan dibolehkan
Fasilitas Anak
Area bermain anak-anak
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
3.5
Dari 2.412 review
Kebersihan
4.0
Kamar
4.0
Lokasi
4.5
Layanan
4.0
Nilai
3.5
Pasangan
420
Keluarga
1.1K
Wisata sendiri
64
Berlibur dengan teman
144
Bisnis
376
Mrsteamo
02 Agt 2021 -
I booked based on pictures and the kid friendlyness. Worst decision because I usually look for luxury and cleanliness. About a month til my trip I decided to read reviews… they were bad. But I was too busy to change. First problem didn’t not get room i booked. The receptionist didn’t give a receipt or explanation of charges. Then my reserved family room was given away. When i complained they offered a suite; not suite like at all! Next staff not helpful. Third cold tile floor, not up to cleanliness standards. No microwave but its a suite! No kitchenette. Switched our room had my family waiting with 7 bags of luggage outside no assistance for a new room key. Next room STUNK! Bad! This one had carpet with a huge wet spot from the leaking loud dripping a/c unit. Tub faucet broken. It was late we tired just wanted to eat and go to bed. That’s how we found out about the missing microwave they said $10 a day for a microwave. We stayed 1 night of 7 checked out the next day.
tracyn861
27 Jul 2021 -
This hotel has "some" good qualities but it certainly is not worth the money they charge and is NOT a resort, inspite of all the "resort fees." The good is the pool. It was big and clean. It's very family oriented with fun happenings and movies around the pool for the kids. The pool bar is nice too. Last good is the location and staff. They are very friendly and try to be helpful. This is an old, rundown hotel. I was scared to sit on the balcony because it was so tiny and just didn't look good. My entire room seemed patched up. Patched hole in the ceiling that was breaking again, patches in the shower too. If you do stay here, bring your own towels. Towels by the pool are gone FAST and we waited the rest of the day on Saturday, telling several staff members but never saw any more towels. Similar situation with the room towels. They gave us two and I had to search down more. The cleaning staff had none and had to call all around for more. And the bed? The pillows were so flat and mushy and the mattress had my back, arms, neck and side hurting. With all the choices in Orlando, I would not come back here.
Carl S
01 Agt 2021 -
This used to be our go-to property when we would visit Disney World. Being Lifetime Titanium, I would be upgraded to a suite and the resort and parking fees would be waved. That was all before marriott took over SPG. They still do waive the parking fee but now I'm charged $23.95 resort fee. What does that cover? Everything that I am supposed to get anyway as an Elite bonvoy member. The property is definitely not a resort, so how can they charge a resort fee? Tried calling bookkeeping when I first saw the resort fee on my bill. They never answered the phone nor did they ever return my call. The front desk staff are not a friendly as they used to be. The breakfast buffet is ok, but not a good as it was pre-covid, but that is to be expected. The rooms are nothing special. My Elite upgrade was a pool-view room. That meant that I could hear all of the pool noise late into the night. Sadly, that will be my last stay here. There are plenty of other properties that do not charge a ridiculous resort fee.
TimothyK751
27 Jul 2021 -
I'm so frustrated, please excuse if I start rambling. My profile: 50 year professional, married, child, live in single family community in Maryland suburb 15 minutes from DC. When on vacay, my preferred hotels are Loews', W Hotels, Hyatts, Hiltons, Marriotts, Westin's and Wyndhams. When impressing the wife for anniversary etc., we'll splurge for Ritz, Four Seasons, Park Hyatt, Mandarin, etc. When traveling on business, I'll do Embassy Suites, Homewood Suites, Hyatt House, Courtyard Marriott, etc. Nothing fancy. As long as it's clean, has a coffee maker and wifi, I'm good. BUT THIS SHERATON LAKE BUENA VISTA is a JOKE! This is a motel..not a hotel. Entry doors enter from the outside like a motel. Had no idea that the crime rate of Lake Buena Vista had a D+ crime rate. And the businesses around it reflect it. Super sketchy Hotel rooms are EXTREMELY dated and run down. Old dirty elevators with no ventilation and buzzing fluorescent light fixtures. Dust and grime everywhere in the cracks and crevices of the AC Vents, sprinkler heads, smoke detectors, bottom of light fixtures, behind and under the furniture. Uggh. Sheets and bed lines have gone WAY past their life cycle. Room smelled old and moldy. The balcony railings are rusted with the bolts coming loose...paint was peeling badly. Balcony furniture was ripped and stained. Good luck trying to close the balcony sliding door smoothly..probably due to the amount of rust, dirt and grime located in the sliding door track. The advertised arcade game room in the lobby is closed. No downstairs restaurant services during the day...you have to eat outside at the pool. The marketplace store is a joke..no real retail offerings..just old ice cream in a badly frosted freezer, 2 snicker bars, some chips, and liquor...IN THE ENTIRE STORE. My wife located another food fridge that had sandwiches for sale, but said they were 4 days past the expiration date. The ONLY reason I gave this hotel a chance after checking in was because the pool area was quite active with kids and my 15 year old son was begging me to swim since being deprived of fun due to quarantining from covid all last year. We were supposed to stay 7 nights but left after 1 night and demanded my money back after I turned on the shower and a 4-inch roach crawled out from the shower fixture and it ran at full speed out of the bathroom and into the bedroom where my wife was asleep in bed. I literally picked her up in her sleep, tossed her into the sofa near the TV...yanked all of the bed linen off the bed and threw it at the roach in order to smother it in order to buy us some time to pack and get the HECK out of the room. In the next room I jolted my son out of his sleep and told him, "GET UP NOW! PACK EVERYTHING! DON'T ASK ANY QUESTIONS! YOU HAVE 90 SECONDS TO EVACUATE THIS ROOM! In our night clothes, we sat in the lobby between 11:45pm and 12:40am calling around Orlando and searching online for a place to stay since everything was booked up. We finally found the J.W. Marriott Grand Lakes and it was like walking into heaven. But the Sheraton Orlando Lake Buena Vista Resort is a dump and the pictures are misleading. It's a shame because the staff there are very nice. But the facility is a DUMP. You're better off sleeping in your car.
650marleneb
30 Jul 2021 -
Not only were 55K points taken from me, but I was incorrectly charged. I've spent countless HOURS on the phone with Valerie, Dino, (7/12/21) then with Aline (7/19/21) then with Sheryl (7/30/21). NOT a SOUL can assist with this problem. They all admit I was incorrectly charged. But nobody has the authority to help! What tools am I left with?? I asked that question? I was told, "I don't know. You can call again." FOR WHAT? This is the very last time I will stay there. Sadly, I used to enjoy this hotel. Had actually stayed there a number of times in the past. But never more. SHAME on them. All it took was for someone, ANYONE with authority to correct this billing issue! I have a case number. Names and dates of EACH and every person I spoke with, including the one who booked the initial reservation. All is documented on both sides. WHAT IS THE PROBLEM???????
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