I know this may sound petty, but I am a Marriott Titanium lifetime member who has paid for the good services that Marriott usually provides. There are two ice machines on the 2nd and 4th floor. No ice in either one, waited 4hours, still nothing. Went to the front desk and they wound not get me any ice. I just wanted a little bit for my warm tea. Not staying there again. They don’t care about their guests, and were on the verge of being rude about it.