We needed a room close to BWI airport for an early-morning flight and knew that Springhill Suites usually provides a very comfortable experience. This particular location was somewhat less than our previous experiences in other locations.
The mattresses on the beds were thin and "stiff" compared to other locations that often have pillow-top mattresses and, therefore, not comfortable. There was peeling wallpaper on the walls. Although there were THREE of us registered for the room, there was only ONE bath towel, three hand towels and one wash cloth available. In addition, there were stains on the carpeting and the refrigerator was not cold.
Because we were only staying for one night (and arrived relatively late) and then leaving very early, we did not have the opportunity to partake of any food options available. The hotel receptionist told us that a buffet breakfast would be available but we were leaving before it started. Linens "seemed" to be clean, but who really knows how well they are "sanitized?" The hotel website indicates that they are practicing recommended "protocols," but, again, how do we really know for sure that they are -- other than that all personnel with whom we came in contact were wearing face masks.