This is my third visit to this property in the past year. As a lifetime platinum member I was thrilled when a Marriott opened in Kingman as it is a convenient stopover when traveling across the country. I understand that SpringHill is one of Marriott’s lower brands but there is a National standard for these properties.
Each visit to this property gets worse. The local staff are exceptional. The problem is with the local owners, Dolly and John Patel. They own five motels in Kingman, AZ and seem to have a “Motel 6 mentality.” Covid hits so they stop offering breakfast. They offer coffee but no half and half. They want their customers to go to Denny’s for breakfast, with a 10% discount. That’s the last place I want to eat on a road trip during COVID. I want good coffee, with real half and half, not the imitation powdered crap, and a quick breakfast that I can eat in my room or take with me. I’ve made three cross country road trips during Covid. This is the only Marriott not offering some form of breakfast. Different Marriott’s have handle the breakfast situation differently, but every other one offered something. The Patels offer nothing. If I wanted Motel 6 amenities, I wouldn’t stay at a Marriott. I expect more and quite frankly deserve more for money or points I’m spending than what the Patels offer. At the coffee bar they even have a big photo showing liquid half and half.
On my prior visit last month, I alerted staff to a huge safety issue in the pool. The railing for the stairs is dangerously wobbly and I fell into the pool because of it. (I have mobility issues and need to use the railing for balance and I use the pool to stretch after a long day driving. It’s part of the reason I’ll spend more for a Marriott).
When I alerted front desk staff at check out today that the railing still wasn’t fixed, they indicated that a work order was placed immediately following my last visit. Perhaps the Patels are waiting to be sued. If so I’d happily be a witness for the plaintiff. I expect a Marriott to be safe and well maintained, it appears the Patels may not share such values.
One final note, I made a purchase from the marketplace. Upon check out I was charged more than the price listed on the shelf — a twenty percent price increase. When I questioned it, the charge was reduced. I hope it was an honest mistake and not a systemic problem with management hoping patrons won’t carefully check their bill.
In any event, I’d avoid any hotel owned or operated by Dolly and John Patel and their Advanced Management & Investment, LLC because they’re running this new Marriott like a Motel 6 and not what I expect from a Premium brand.