SpringHill Suites Kingman Route 66

We used Bonvoy points to stay here, but were not told details about the hotel. We usually request a top floor room, but ended up on third floor with some elephants in the room above us. This was not pleasant! When we checked in, I inquired about breakfast and was told the hotel does nothing. Not even coffee was mentioned, but we did see a coffee stand as we were leaving the next morning. They did not offer anything but 10% off at the nearby Denny’s Restaurant. Luckily, I had packed some items that served as our breakfast. The difference between this Springhill Suites and the one where we stayed in Albuquerque the night before was huge. At least the room was clean.

Friendly greeting upon arrival and elite status recognized. Good, clean, quiet room. Unlike other Marriott properties we’ve stayed in during the pandemic, this property doesn’t provide a breakfast bag in the morning but rather 10% off at a nearby Denny’s and another local restaurant. We found that unbelievably cheap as well as inconvenient and a safety and health hazard. One of the reasons to stay in a Marriott property is the assurance of simple conveniences such as a breakfast provided on the property. We understand that during the pandemic that isn’t possible due to safety concerns but all properties have at least provided a bagged breakfast or wrapped breakfast items, but not this one. 10% off at Denny’s????!! Really???! That totally defeats the purpose of convenience and safety Marriotts are noted for. How about a discount on the room then?! Whoever owns this Marriott is cheap and lazy in cutting corners and not living up to Marriott standards. Not recommended.

We were driving down to GC from SF, Bay Area and stayed here overnight as a stopover point. This was our 2nd hotel stay during this COVID-19 pandemic times. In comparison to our 1st stay (during previous trip to Mammoth Lakes area) and 3rd stay (during same GC trip) during this pandemic times, I would say safety measures are less - other than front desk, one will hardly find any hand sanitizers in lift lobby etc. The breakfast lobby is closed which is good from COVID-19 safety perspective. Otherwise rooms are good, big and comfortable. Another point I didn't like was there was no latches in the toilet or shower room.

As a Marriott Bonvoy Gold Elite member (Chase premier plus cardholder), I am sad to report that Marriott’s hotel service is terrible. Had to tell them to clean the rooms and perform their job duties. They told us if we didn’t go out of our way to tell them to, they wouldn’t clean the rooms (complete noncompliance with COVID-19 protocol statewide). Pool was a huge COVID-19 hazard. (Have photo evidence of this!) Completely unsatisfactory breakfast amenity compensation. SpringHill Suites (Kingman, AZ) hotel allowed huge unnecessary social gatherings in front patio area. WiFi was awful (little to no signal per Speedtest) at SpringHill location. Reported this to hotel personnel and they have done NOTHING to compensate us for this nasty mess.

We booked a night at this hotel while on a road trip. I am dumbfounded by good reviews. It was a bad stay, actually the worse stay out of 7 hotels on out road trip. Our booking had a free breakfast but this hotel did not have breakfast though it was on their website as well. Their refrigerators did not have a freezer or a freezer area and a temperature was too warm to keep our food - it was no dial to set a temperature higher. There were a separate bath/shower and a toilet, both with a see-though glass instead of a regular door. The toilet was right across one of the beds which made it unpleasant, especially at night with a light shining through the door. Their microwave was only 700w. The hotel's internet was not protected by a password and I had to use my cellular data for security. Tanya, the front desk supervisor, did not ware a mask and did not use social distancing while talking to me (she left front desk to get very close to me to give me back my blue ice which a front desk offered to keep in their hotel freezer since all room refrigerators in this hotel do not have any freezer area). The hotel denied my request for a partial refund for the cost of going for breakfast elsewhere. They said that I should go to their recommended 2 restaurants to get 10 % discount(!?). When Expedia called them asking to give a partial refund for non-existing breakfast which we had to buy elsewhere, it was denied. Like I said - the worst stay. I would never stay there again and very surprised that the Marriott allows such low quality from their franchise (yes, it is a franchise).