SpringHill Suites Kingman Route 66

This is my third visit to this property in the past year. As a lifetime platinum member I was thrilled when a Marriott opened in Kingman as it is a convenient stopover when traveling across the country. I understand that SpringHill is one of Marriott’s lower brands but there is a National standard for these properties. Each visit to this property gets worse. The local staff are exceptional. The problem is with the local owners, Dolly and John Patel. They own five motels in Kingman, AZ and seem to have a “Motel 6 mentality.” Covid hits so they stop offering breakfast. They offer coffee but no half and half. They want their customers to go to Denny’s for breakfast, with a 10% discount. That’s the last place I want to eat on a road trip during COVID. I want good coffee, with real half and half, not the imitation powdered crap, and a quick breakfast that I can eat in my room or take with me. I’ve made three cross country road trips during Covid. This is the only Marriott not offering some form of breakfast. Different Marriott’s have handle the breakfast situation differently, but every other one offered something. The Patels offer nothing. If I wanted Motel 6 amenities, I wouldn’t stay at a Marriott. I expect more and quite frankly deserve more for money or points I’m spending than what the Patels offer. At the coffee bar they even have a big photo showing liquid half and half. On my prior visit last month, I alerted staff to a huge safety issue in the pool. The railing for the stairs is dangerously wobbly and I fell into the pool because of it. (I have mobility issues and need to use the railing for balance and I use the pool to stretch after a long day driving. It’s part of the reason I’ll spend more for a Marriott). When I alerted front desk staff at check out today that the railing still wasn’t fixed, they indicated that a work order was placed immediately following my last visit. Perhaps the Patels are waiting to be sued. If so I’d happily be a witness for the plaintiff. I expect a Marriott to be safe and well maintained, it appears the Patels may not share such values. One final note, I made a purchase from the marketplace. Upon check out I was charged more than the price listed on the shelf — a twenty percent price increase. When I questioned it, the charge was reduced. I hope it was an honest mistake and not a systemic problem with management hoping patrons won’t carefully check their bill. In any event, I’d avoid any hotel owned or operated by Dolly and John Patel and their Advanced Management & Investment, LLC because they’re running this new Marriott like a Motel 6 and not what I expect from a Premium brand.

We used Bonvoy points to stay here, but were not told details about the hotel. We usually request a top floor room, but ended up on third floor with some elephants in the room above us. This was not pleasant! When we checked in, I inquired about breakfast and was told the hotel does nothing. Not even coffee was mentioned, but we did see a coffee stand as we were leaving the next morning. They did not offer anything but 10% off at the nearby Denny’s Restaurant. Luckily, I had packed some items that served as our breakfast. The difference between this Springhill Suites and the one where we stayed in Albuquerque the night before was huge. At least the room was clean.

Friendly greeting upon arrival and elite status recognized. Good, clean, quiet room. Unlike other Marriott properties we’ve stayed in during the pandemic, this property doesn’t provide a breakfast bag in the morning but rather 10% off at a nearby Denny’s and another local restaurant. We found that unbelievably cheap as well as inconvenient and a safety and health hazard. One of the reasons to stay in a Marriott property is the assurance of simple conveniences such as a breakfast provided on the property. We understand that during the pandemic that isn’t possible due to safety concerns but all properties have at least provided a bagged breakfast or wrapped breakfast items, but not this one. 10% off at Denny’s????!! Really???! That totally defeats the purpose of convenience and safety Marriotts are noted for. How about a discount on the room then?! Whoever owns this Marriott is cheap and lazy in cutting corners and not living up to Marriott standards. Not recommended.

We were driving down to GC from SF, Bay Area and stayed here overnight as a stopover point. This was our 2nd hotel stay during this COVID-19 pandemic times. In comparison to our 1st stay (during previous trip to Mammoth Lakes area) and 3rd stay (during same GC trip) during this pandemic times, I would say safety measures are less - other than front desk, one will hardly find any hand sanitizers in lift lobby etc. The breakfast lobby is closed which is good from COVID-19 safety perspective. Otherwise rooms are good, big and comfortable. Another point I didn't like was there was no latches in the toilet or shower room.

As a Marriott Bonvoy Gold Elite member (Chase premier plus cardholder), I am sad to report that Marriott’s hotel service is terrible. Had to tell them to clean the rooms and perform their job duties. They told us if we didn’t go out of our way to tell them to, they wouldn’t clean the rooms (complete noncompliance with COVID-19 protocol statewide). Pool was a huge COVID-19 hazard. (Have photo evidence of this!) Completely unsatisfactory breakfast amenity compensation. SpringHill Suites (Kingman, AZ) hotel allowed huge unnecessary social gatherings in front patio area. WiFi was awful (little to no signal per Speedtest) at SpringHill location. Reported this to hotel personnel and they have done NOTHING to compensate us for this nasty mess.