We booked our rooms well in advance, asking for a ground floor or near the elevator due to having a disabled person in our group. About four hours prior to our arrival the hotel started calling us trying to get us to cancel because the elevator was broken. I asked for a ground floor and was told they would try. Upon arrival they advised our rooms were on the third floor because they were saving all of the rooms on the first floor for another group. They continued to try to get us to cancel and told us their sister hotel Days Inn had rooms available, they could see it on the computer. They refused to assist us and couldn't even seem to find the phone number for Days Inn. We found the phone number and called, they had no rooms. After calling several other hotels, who also had no rooms I told the clerk we had no choice and were going to have to take the rooms on the third floor. He refused to let us check in with our agreement that the rooms on the third floor were okay. I repeatedly told him it wasn't okay but we had no choice so we were going to have to make due. Finally, after well over 30 minutes of this argument, he checked us into a room on the first floor. He also made a huge deal about it being a non smoking room and made me sign a non smoking waiver agreeing to pay $150 cleaning fee if we smoked in the room. Upon arrival in the room it smelled like smoke and there was an ashtray next to the no smoking sign. When I went back and told him about this he told me I was mistaken about the smoke smell and housekeeping must have inadvertently put the ashtray in the room. There were also burn marks on the sink.