SureStay Plus Hotel by Best Western Reno Airport

Its a room, nothing much more than that, overpriced by at least $10-$15 per night. Front/Inside hotel looks great but that's where it all stops. My room came with a mini frig and a microwave, desk/chair, and a setting chair that was not at all comfortable. Staff was pleasant enough. Did not offer discount for second or third night stays. Mgr was unable to work the computer check in system (she was transferred here)

Room pictures are of another property. When called about the difference in what I booked and received management contradicted each other and blamed the booking site. While clean and close to airport NOT as advertised.

We were on a getaway from just everyday life and we stayed at the SureStay due to its proximity from the airport! Everything was nice from the room to the price! The room which I didn’t know until I got there was the Presidential Suite and once inside we were pleasantly surprised to see a fireplace which we used and a dining area along with a microwave, coffee maker, sink, and even a toaster over! Large vanity area with his and hers closets! Only thing was that due to the pandemic you have to ask to have your room cleaned which is no negative mark on the hotel. But our stay was what we expected and more!

After a long day being exhausted at the airport and waiting four hours for a delayed flight that eventually was cancelled, my family and I had no choice but to spend the night here until we could get a flight in the morning. While it got us by for the night, it was not a pleasant place to be after being tired and upset at the airport all day. I had hope when we walked in and the lobby looked nice and maybe newly renovated. But that’s about where it ended. The hallway and rooms smelled old and dingy. Rooms are in desperate need of renovation. Pillows were lumpy and all balled up inside. After seeing there was dried toothpaste from a previous guest on the bathroom counter (pictured), I was immediately pretty skeptical. I would’ve hoped for better sanitization measures during the COVID-19 pandemic. There was also a strange black stain on the carpet that freaked me out (pictured). I was hoping to at least feel a little better after showering, but that also wasn’t a pleasant experience. The shower water in the tub didn’t drain very fast and quickly started rising. The worst part was throughout my shower, the water temperature would randomly change to cold, then scalding hot. One of the times it quickly went to scalding hot I was rinsing my face, so I was not happy about that at all. There is also very little selection from the restaurant there. My dad came back to the room and gave me chips for dinner. The only reason I’m not giving this place one star is because the staff was very helpful and kind, and they were doing their best with such short notice that all these people from the airport would be coming to stay the night with our flight being cancelled.

While this is obviously an older facility, it is well cared for, clean and convenient to airport and car rental return. My sister and I stayed only one night (to be close to airport for early flight) and were extremely pleased to get an early checkin. As it turns out, two other sisters and a sister in law, had flight cancellations and were able to get a room down the hall on short notice. While fresh morning coffee would have been great, it is understandable that it was not available at 4 am. There is coffee in the room but only one cup and one packet. The shuttle driver was great. Very pleased with our stay.