Due to Covid restrictions, I rescheduled this four night visit three times. It was carefully detailed with Erin. We went over rooms, things I would need due to hearing disability, massage schedule, dinner reservations and so on. I booked the Block Island Room which turned out literally to be a dump. I have stayed at a Motel 6 that was cleaner and much more comfortable. I am a seasoned traveler, logging about 2 million air miles which means a lot of hotels in my career. This was to be a much needed get away. There was serious dust and cob webs on the overhead fan, loose electrical sockets behind tables, furniture - difficult to get to. Only three and poorly located for actual use. Filthy bathroom floor. Very tiny room. Jacuzzi did not work. No room for clothes to be put away and no room for suitcases to be accessed easily. Specifically asked Erin to be away from screaming child as I have an ear disability and the pitch of a screaming kid is awful for me but I was seated next to screaming child. I went up politely to the father and asked if they could keep their kid from screaming. Father not cooperative. The food is OK but not great. The drapery disconnected from rail so sun at 5:30 am.
Air conditioning konked out - operated by remote control. If did work, would blow right on you uncomfortably in bed. The manager Shoana and the general manager were surly, rude, and uppity, not to mention down right mean. They wanted me to leave. This is what is called blaming the victim. So, my lawyer will pursue Chanler. STAY AWAY. Two wicked witches sadly comes to mind when I think of the management I dealt with. $1k/night. Stay at a Four Seasons. Never been disappointed at Four Seasons or equivalent 6* or 7* hotel. This place had a year to clean up and get things perfect in this room. Other items: badly discolored rug and flooring damaged, ripped drape off runner so sun beat in at 5:30 am. And imagine having maintenance come in to make repairs while having a massage outside because no room inside. Imagine having much needed jacuzzi just stop working after experiencing minimal power from jets. Imagine spending $1k+/night and being treated rudely and blamed for being a victim of the hotel's poor management. RUN! Mean management. These managers are cruel and insolent people. Lastly, one is greeted by a melancholy picture of a large family. I suppose this sums up the room.