This hotel is run by criminals, scammers who are trying to steal my money. I booked through priceline, never checked in and requested a refund due to a covid related interruption in my travel plans. Priceline said I would get a refund, they just needed to contact the hotel. The hotel didn't answer the phone that day at all, the next day I called priceline again. They again contacted the hotel and this time the front desk clerk lied to priceline that I checked in to the hotel!!!, I never did. Where are the signed documents and a copy of my ID if I checked in? When I confronted priceline with this I was told the hotel front desk clerk is not authorized to cancel my reservation and authorize the refund, now the 'boss' has to authorize it so when I called the hotel out on their fabrication of facts they say they have to talk to the boss, who is of course not available for another 24 hours...... how convenient. These people do not care about covid or anything else and will make up fake stories of me checking in so they can somehow eat my 500 dollar prepayment through priceline, they keep on delaying any refund possibility by 24 hours at a time.
You will be sued if you don't refund me you pathetic scammers, your employee has already lied about me 'checking in'. If you won't refund my 500 dollars, I have no problem suing in small claims court by spending another 100 dollars. Worthless money hungry criminals.