My mom lives in Florida so every time I visit (4-5x a year) we stay in Disney when I arrive or fly out of Orlando.
Recently, we started staying at the Swan or Dolphin and made this our primary disney world resort.
A few weeks ago, we stayed at the Dolphin for the first time and were completely underwhelmed by our experience. It was all one-off fails that just piled up and made me really upset when I got home. We could easily spend 1/4 of the amount at a cheaper place OR spend a bit more and stay in a more luxurious place ... but chose the Dolphin.
In any case, the reason I'm posting is because I ended up complaining (yes...I'm THAT person) and Kye from the Dolphin came back with an unbelievable solution to this issue. For this, we will definitely be giving either the Swan or Dolphin another chance and will be cancelling the room we booked for our October trip and switching back to this property.
Things I love about Swan and Dolphin:
- Huge rooms / handicap accessible bathrooms (walk-in shower)
- Balcony available
- Short walk to Boardwalk and Epcot (boat also available)
- Multiple pools
- Kid friends but not overrun by kids...feels a little more on the adult side than other resorts owned by Disney
- Issues that were had were fully resolve above and beyond expectations
I did feel that the Swan was slightly more updated than Dolphin, but Dolphin has a grander lobby and FUEL --- amazing nitro cold brew and mickey waffles :D
I'm hoping our return trip is much more satisfactory and will give this place another shot.