The resort itself is fantastic, the view from our room was amazing and the pools were nice. The facilities are good, (tennis courts), & the omelette lady was great, however, the service throughout our stay was poor. They have a list of activities to do every day, one day we asked about water volley ball that was on the list, yet they said they didn't have any balls so they wouldn't set this up. The next day there was local birthday and all of a sudden they had three balls. It seemed like they couldn’t be bothered. Another issue we had was with the food, although the breakfast was ok, the rest of the food was nothing short of shocking, from dry chicken to frozen pizzas, to waiting over an hour for chips and being massively overpriced. The one restaurant on site that was 'ok' cots us around NZ150 for two meals and a couple of drinks. We also found out on the last night they were overcharging us when we asked for our bill. The menu lists the price yet they were charging extra on top of this, when we questioned this they said 'because we were staying out of season, they were charging us more'! (without telling us) It just seemed like they were taking us for a ride the whole time. During happy hour (which they don't advertise) you were lucky to get one drink served, even if you were sitting at the bar (pool bar). It's a shame as the resort is nice but the standard of food along with the don't care attitude of the staff means I wouldn't recommend staying here.