Stayed here December 3-5 of 2015. The hotel is right on Playa El Agua, and you just need to get towels from the hotel and go across the street to the beach. They have beach chairs and covers to relax for the day. Rooms were very neat with very comfortable beds. The pool was recently renovated and looked brand new. I spent most of the day at the beach, and the end of the day at the pool and that got me the relaxing days I was looking for. The food was amazing! Delicious and in good supply. Always ordered from the menu. They had free WiFi that worked in the rooms, but was spotty at the restaurant. Also it was not password protected, which is concerning in regards of internet security.
I have to say that given how bad things are in Venezuela right now (no regular water supply in most of the island, scarcity of food and beverages, and crime out of control), this hotel does an outstanding job on keeping things running. The water pressure varied a lot during the day but there was always water supply. The restaurant had plenty of food, and very good food! They had some variety of natural juices (which is what I like) but limited soda and beer due to scarcity of supplies. The A/C worked just fine (actually too cold the first night, but perfect after adjusting). I never felt unsafe at the hotel or at the beach, which is a huge plus!
The hotel was doing some renovations, but that was not disturbing at all. I do travel a lot around the world due to my current job, and I'm hoping these renovation takes care of some design flaws I noticed in the rooms:
- No overhead light at the bathroom's mirror over the sink: limited light for shaving or for the ladies to do their makeup.
- Only 2 plugs to charge phones and/or electronic devices.
Service was outstanding! They were attentive and answered questions. I dropped my iPhone in the taxi cab the got for me and when I told them they contacted the taxi line and managed to recover my phone. ¡Thank you very much for going the extra mile for your customer!
I'd definitely reconnect this hotel to family and friends.