Alba Caracas , Libertador
Alba Caracas , Libertador
Alba Caracas , Libertador
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Hotel

Alba Caracas

Libertador

Review

Tripadvisor
Dari 175 review
Review yang paling membantu
Gabriel G
08 Agt 2017 - Keluarga
Do not even think to make a reservation in this hotel ever! It is a really disgrace. I made a reservation through Expedia for a relatives of mine, and they simply were rejected at the front desk because there was no information regarding that. Moreover, I forwarded to them the confirmation email from Expedia and the answer was exactly rlthebsame: no. The person's begged, including a 10 years of age boy, and the answer again: no. In the middle of the night, under an incredible risk of being assaulted or even murdered, they were forced to take a taxi and find another hotel. As a proof of what I am saying is true and nothing but the truth, I can provide the confirmation numbers of booking upon request. Come on! Expedia should eliminate this hotel from the list. I will present a formal complaint, because it was money, time and a complete and indescriptible lack of respect and I'm.
AlexLoveland_Ohio
31 Des 2015
Nasty rooms, service just knock once and enter into your room without caring if you are or not there, then apologize, but they all do the same,it was not like a one time occurrence. Had to be moved from one room to another because everything was flooded, I called to get the hot water fixed (because you can barely get hot water if you are lucky) and whoever went to my room to fix it flooded the whole room. Coacaraches everywhere the whole building is infested. Only one tower is in service, only two elevators out of 4. It is nasty and it should be close. They sell you the roomd as it shows on google, when it was Hilton, and as it was a star hotel but the fact is that a Motel would be way better. Our next door neighbors were robbed right there inside the hotel and talking to a taxi driver later, he told me that most likely it was the same hotel's staff who sent whoever robbed them. It was on the "best, lusury suite", from 19 and up floor and it requires you to swipe your card key on two doors prior to get to your room. So, for those who say that a lot of security here, maybe you are reviewing a different hotel. I have been at other hotels in Caracas and it looks like this people here just work to get your business once and won't care if you go back or not. If you talk to any employee, they are all ashamed and embarrassed of working there, but they have feith that things will change,mostly people who have worked there for20+ years, when it was Hilton.
Jaime L
21 Des 2015 - Bisnis
Front desk, bell boys and restaurant staff are friendly, they are helpful and supportive. I'm not sure what happened to this former Hilton hotel but it is, urgently needing maintenance, please see the list: Lobby looks old but fancy, anything beyond the front desk is needing urgent Maintenance. -No wifi beyond the front desk. -Only one elevator was in service -The telephone in my room didn't work (some buttons were missing) -Carpet is really needing maintenance (please change it ASAP) -Some bulbs are missing and the aisles look creepy (I felt like playing resident evil, it was literally a horror movie) -Restaurant had a cockroach walking amongst the desserts. Server apologized but kept the desserts in there. -I ordered salad and got terribly sick, I assume it wasn't properly disinfected... My doctor confirmed I had a parasite commonly found in lettuce.... - Carpet inside the rooms was torn apart and the bellboy apologized for the condition of the place. I guess he saw my face when we entered the room. I am not sure how this hotel manages to have the five star welcome carpet when in my humble and sincere opinion, does NOT deserve more than 2. Don't take me wrong, I can see the staff is doing their best, but the place is urgently needing some investment.... Front desk, bell boys and restaurant staff are friendly, they are helpful and supportive...
sirtopper
04 Mei 2015 - Wisata sendiri
First of all, bear in mind that you are in Caracas. This hotel was taken over by Chavez and co. in the early 00's and was originally a 5* Hilton. Since then it has not been fantastically well preserved - Only two of four lifts work, the décor is tatty in places and the service on the front counter is 100% socialist. That said, the most expensive rooms work out at about 40/45$ and are huge. Certainly worth the price for (incredibly) hot water, AC and a view over the city. There is also perfectly reasonable WiFi in the main lobby. The pool area is fine and is clean. The bars are questionable however, with the staff having no idea of how to make even a simple cocktail (Mojito anyone?). Opening a tab will allow you to help yourself to the limited selection of spirits by the pool. At the pool area, there is a very impressive buffet and they also have unlimited steak/fish which is a nice touch, especially as they cook to your preference. The prices are all very reasonable. So overall, worth the money, but in desperate need of some refurbishment. But with Venezuela in it's current state, we may have to wait for the next five year plan...
John E
09 Sep 2014 - Bisnis
This is a good hotel to stay at if you are visiting Caracas on business. The hotel security is good and the rooms are nice. There is a good pool area to relax between meetings. You can walk to many nearby locations. Overall, I would recommend this hotel and stay here again in the future.
Lokasi
AV LIBERTADOR Y SUR,25
maps
1
Malam

Tentang Akomodasi

Deskripsi

FAQ
Di mana alamat Alba Caracas ?
Alba Caracas beralamat di AV LIBERTADOR Y SUR,25
Apa saja fasilitas yang tersedia di Alba Caracas ?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Parkir
  • Restoran
  • Resepsionis 24 Jam

Fasilitas
Fasilitas Populer
Parkir
Restoran
Resepsionis 24 Jam
Hewan Peliharaan
Hewan peliharaan dibolehkan
Layanan Hotel
Brankas hotel
Resepsionis 24 jam
Fasilitas Lainnya
Garasi
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
2.5
Dari 175 review
Kebersihan
3.0
Kamar
3.0
Lokasi
3.5
Layanan
3.0
Nilai
3.0
Pasangan
48
Keluarga
29
Wisata sendiri
19
Berlibur dengan teman
15
Bisnis
53
Gabriel G
08 Agt 2017 - Keluarga
Do not even think to make a reservation in this hotel ever! It is a really disgrace. I made a reservation through Expedia for a relatives of mine, and they simply were rejected at the front desk because there was no information regarding that. Moreover, I forwarded to them the confirmation email from Expedia and the answer was exactly rlthebsame: no. The person's begged, including a 10 years of age boy, and the answer again: no. In the middle of the night, under an incredible risk of being assaulted or even murdered, they were forced to take a taxi and find another hotel. As a proof of what I am saying is true and nothing but the truth, I can provide the confirmation numbers of booking upon request. Come on! Expedia should eliminate this hotel from the list. I will present a formal complaint, because it was money, time and a complete and indescriptible lack of respect and I'm.
AlexLoveland_Ohio
31 Des 2015 -
Nasty rooms, service just knock once and enter into your room without caring if you are or not there, then apologize, but they all do the same,it was not like a one time occurrence. Had to be moved from one room to another because everything was flooded, I called to get the hot water fixed (because you can barely get hot water if you are lucky) and whoever went to my room to fix it flooded the whole room. Coacaraches everywhere the whole building is infested. Only one tower is in service, only two elevators out of 4. It is nasty and it should be close. They sell you the roomd as it shows on google, when it was Hilton, and as it was a star hotel but the fact is that a Motel would be way better. Our next door neighbors were robbed right there inside the hotel and talking to a taxi driver later, he told me that most likely it was the same hotel's staff who sent whoever robbed them. It was on the "best, lusury suite", from 19 and up floor and it requires you to swipe your card key on two doors prior to get to your room. So, for those who say that a lot of security here, maybe you are reviewing a different hotel. I have been at other hotels in Caracas and it looks like this people here just work to get your business once and won't care if you go back or not. If you talk to any employee, they are all ashamed and embarrassed of working there, but they have feith that things will change,mostly people who have worked there for20+ years, when it was Hilton.
Jaime L
21 Des 2015 - Bisnis
Front desk, bell boys and restaurant staff are friendly, they are helpful and supportive. I'm not sure what happened to this former Hilton hotel but it is, urgently needing maintenance, please see the list: Lobby looks old but fancy, anything beyond the front desk is needing urgent Maintenance. -No wifi beyond the front desk. -Only one elevator was in service -The telephone in my room didn't work (some buttons were missing) -Carpet is really needing maintenance (please change it ASAP) -Some bulbs are missing and the aisles look creepy (I felt like playing resident evil, it was literally a horror movie) -Restaurant had a cockroach walking amongst the desserts. Server apologized but kept the desserts in there. -I ordered salad and got terribly sick, I assume it wasn't properly disinfected... My doctor confirmed I had a parasite commonly found in lettuce.... - Carpet inside the rooms was torn apart and the bellboy apologized for the condition of the place. I guess he saw my face when we entered the room. I am not sure how this hotel manages to have the five star welcome carpet when in my humble and sincere opinion, does NOT deserve more than 2. Don't take me wrong, I can see the staff is doing their best, but the place is urgently needing some investment.... Front desk, bell boys and restaurant staff are friendly, they are helpful and supportive...
sirtopper
04 Mei 2015 - Wisata sendiri
First of all, bear in mind that you are in Caracas. This hotel was taken over by Chavez and co. in the early 00's and was originally a 5* Hilton. Since then it has not been fantastically well preserved - Only two of four lifts work, the décor is tatty in places and the service on the front counter is 100% socialist. That said, the most expensive rooms work out at about 40/45$ and are huge. Certainly worth the price for (incredibly) hot water, AC and a view over the city. There is also perfectly reasonable WiFi in the main lobby. The pool area is fine and is clean. The bars are questionable however, with the staff having no idea of how to make even a simple cocktail (Mojito anyone?). Opening a tab will allow you to help yourself to the limited selection of spirits by the pool. At the pool area, there is a very impressive buffet and they also have unlimited steak/fish which is a nice touch, especially as they cook to your preference. The prices are all very reasonable. So overall, worth the money, but in desperate need of some refurbishment. But with Venezuela in it's current state, we may have to wait for the next five year plan...
John E
09 Sep 2014 - Bisnis
This is a good hotel to stay at if you are visiting Caracas on business. The hotel security is good and the rooms are nice. There is a good pool area to relax between meetings. You can walk to many nearby locations. Overall, I would recommend this hotel and stay here again in the future.
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