Emeralda Resort Ninh Binh, Gia Viễn
Emeralda Resort Ninh Binh, Gia Viễn
Emeralda Resort Ninh Binh, Gia Viễn
Emeralda Resort Ninh Binh, Gia Viễn
Emeralda Resort Ninh Binh, Gia Viễn
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Resort

Emeralda Resort Ninh Binh

Gia Vân, Gia Viễn

Review

Tripadvisor
Dari 1.257 review
Review yang paling membantu
juliebong
11 Nov 2020 - Keluarga
We stayed 2 nights with 2 rooms in Cluster Bamboo. We really like the fresh air and lots of greenery here. That is all. The first impression was really bad when we checked in, there was no staff to welcome us in the lobby. The receptionist was not friendly. We never received a smile from all the staff even though they did not wear masks. Waitress at Sen restaurant is the same. They disappeared after bringing all the food to us. When we complained about the master card issue with the bellman, they denied responsibility with no apologies and asked us to contact the front desk staff by ourselves. Why do we have to do that. OMG !! This is really a bad experience. We were not getting a service that was commensurate with the money we spent. And of course we won't come back here and won't recommend it to anyone.
Trieu1988
11 Nov 2020
My family has stayed for 2 nights with some unexpected experiences which you normally demand in a 4-star resort. We had arrived at the hotel at 7.30PM after a 4.30 hour of driving trip from Moc Chau with our rental car. There was no people to welcome us after our car had parked in the front lobby for 5 mins. The first terrible impression which I didn't expect. We are arranged to stay in the Bamboo Garden where the room design is acceptable. However the old built-in closet got squeaky which caused a lot of inconvenience during the stay, and it couldn't be imagined that the handle of glass door in the shower are in a wrong installation. After checking in the room, we had a dinner in the Sen Restaurant. We got sitting in the outdoor place near the pool but after the food came out, there was no waiter to serve our further orders and demands. Even we got an unfriendly behaviour from the waitress. On the 2nd day night, when we came back the hotel at 6.30PM after a trip to Trang An and Bai Dinh Pagoda, the door had been locked and we had to wait for 15 mins outside before there was a staff coming to help. It happened again in the next morning when we came back the room to pack the luggage, and again we have to wait for the staff coming to open the door. In conclusion, we enjoyed the beautiful landscape, the tranquility and the traditional architecture in Emeralda but the service was very poor. I definitely would not recommend this place to any of my friends.
raymond2802
22 Jul 2020 - Pasangan
I chose this resort for my wedding anniversary and there was no regret of my decision Here are some things that I really satisfied: - Everything (policy, information, map...) was clearly mentioned upon check-in, you will be warmly welcomed - A folded swan had been set up in my room and we really enjoyed the very first moment of our room - The service and staff go fast and accurate with all your request - MUST TRY Organics restaurant, they served delicious food with professional manners at reasonable price - We tried the Spa and it was good (space, staff, therapy, smell) - My car had a problem when I left the resort. However, with very kind assistance from Security team, the problem was not big any more. A very special thanks to them!!! The only thing that I would recommend is about Massage service. The staff should use a warm towel to clean the oil for clients. It will make the service up to 10. LASTLY, I WOULD LIKE TO SAY THANK YOU TO EMERALDA TEAM, WHO WAS VERY PROFESSIONAL, HOSPITABLE AND ENTHUSIASTIC!!! ALL THE BEST TO YOU AND HOPE TO SEE YOU AGAIN SOON!!!
139ariannam
24 Mei 2020 - Keluarga
Highly recommend!!! We have had a super great and relaxed time !! Kindly staff , perfect rooms, no complaints!! The Spa was so good , my friend and I ask for a facial massage and it’s was fantastic !!! Congratulations to all the staff time and the hotel director!!! Amazing experience!!!
Alan F
11 Apr 2020
Agree 100% with NYTravelingCouple. Ninh Binh is a nice little canoe ride into some caves. Besides that, meh. I suppose that if you're spending time in Vietnam and you traveled forever (from New York) to get there, you might as well experience it. The Resort might be beautiful but since we, and I gather most guests, only stay overnight before heading to Halong Bay, you never really get a chance to find out. Staff was friendly, but again...only a few speak English. Dinner was a disaster...had to send back a few dishes...but manager was apologetic, took it off the bill and pleaded with us to try again the next night. We were gone by morning. Breakfast was very good. Room was pretty...but dated. No tv in English. Bring a flashlight if you venture out at night. Porch light serves to attract flies. You're in a forest here. Pretty during the day. I believe it's the only game in town at a "luxury" level. Good point about going from Metropole in Hanoi to Emeralda...quite a difference. And yes, it's where all the tour buses stop. There was a National Geographic tour there when we arrived, but otherwise empty due to CoVid19 starting to peak.
Lokasi
Van Long Reserve, Gia Van Commune
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
-
Waktu check-out:
noon
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Emeralda Resort Ninh Binh?
Emeralda Resort Ninh Binh beralamat di Van Long Reserve, Gia Van Commune
Pukul berapa waktu check-in & check-out di Emeralda Resort Ninh Binh?
Waktu check-out paling lambat pukul noon
Apa saja fasilitas yang tersedia di Emeralda Resort Ninh Binh?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Apakah di Emeralda Resort Ninh Binh tersedia fasilitas kolam renang?
Ya, di Emeralda Resort Ninh Binh tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
Olahraga, Spa & Rekreasi
Fasilitas barbekyu
Area piknik
Fitness
Ruang perawatan spa
Biliar
Fasilitas gym
Kolam renang indoor
Kolam renang outdoor
Lapangan golf di dalam properti
Taman
Bersepeda / bersepeda gunung
Spa layanan lengkap
Hewan Peliharaan
Hewan peliharaan tidak diperbolehkan
Hewan peliharaan dibolehkan
Fasilitas Anak
Klub anak (biaya tambahan)
Klub anak
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.5
Dari 1.257 review
Kebersihan
4.5
Kamar
4.5
Lokasi
4.0
Layanan
4.5
Nilai
4.0
Pasangan
567
Keluarga
323
Wisata sendiri
35
Berlibur dengan teman
165
Bisnis
44
juliebong
11 Nov 2020 - Keluarga
We stayed 2 nights with 2 rooms in Cluster Bamboo. We really like the fresh air and lots of greenery here. That is all. The first impression was really bad when we checked in, there was no staff to welcome us in the lobby. The receptionist was not friendly. We never received a smile from all the staff even though they did not wear masks. Waitress at Sen restaurant is the same. They disappeared after bringing all the food to us. When we complained about the master card issue with the bellman, they denied responsibility with no apologies and asked us to contact the front desk staff by ourselves. Why do we have to do that. OMG !! This is really a bad experience. We were not getting a service that was commensurate with the money we spent. And of course we won't come back here and won't recommend it to anyone.
Trieu1988
11 Nov 2020 -
My family has stayed for 2 nights with some unexpected experiences which you normally demand in a 4-star resort. We had arrived at the hotel at 7.30PM after a 4.30 hour of driving trip from Moc Chau with our rental car. There was no people to welcome us after our car had parked in the front lobby for 5 mins. The first terrible impression which I didn't expect. We are arranged to stay in the Bamboo Garden where the room design is acceptable. However the old built-in closet got squeaky which caused a lot of inconvenience during the stay, and it couldn't be imagined that the handle of glass door in the shower are in a wrong installation. After checking in the room, we had a dinner in the Sen Restaurant. We got sitting in the outdoor place near the pool but after the food came out, there was no waiter to serve our further orders and demands. Even we got an unfriendly behaviour from the waitress. On the 2nd day night, when we came back the hotel at 6.30PM after a trip to Trang An and Bai Dinh Pagoda, the door had been locked and we had to wait for 15 mins outside before there was a staff coming to help. It happened again in the next morning when we came back the room to pack the luggage, and again we have to wait for the staff coming to open the door. In conclusion, we enjoyed the beautiful landscape, the tranquility and the traditional architecture in Emeralda but the service was very poor. I definitely would not recommend this place to any of my friends.
raymond2802
22 Jul 2020 - Pasangan
I chose this resort for my wedding anniversary and there was no regret of my decision Here are some things that I really satisfied: - Everything (policy, information, map...) was clearly mentioned upon check-in, you will be warmly welcomed - A folded swan had been set up in my room and we really enjoyed the very first moment of our room - The service and staff go fast and accurate with all your request - MUST TRY Organics restaurant, they served delicious food with professional manners at reasonable price - We tried the Spa and it was good (space, staff, therapy, smell) - My car had a problem when I left the resort. However, with very kind assistance from Security team, the problem was not big any more. A very special thanks to them!!! The only thing that I would recommend is about Massage service. The staff should use a warm towel to clean the oil for clients. It will make the service up to 10. LASTLY, I WOULD LIKE TO SAY THANK YOU TO EMERALDA TEAM, WHO WAS VERY PROFESSIONAL, HOSPITABLE AND ENTHUSIASTIC!!! ALL THE BEST TO YOU AND HOPE TO SEE YOU AGAIN SOON!!!
139ariannam
24 Mei 2020 - Keluarga
Highly recommend!!! We have had a super great and relaxed time !! Kindly staff , perfect rooms, no complaints!! The Spa was so good , my friend and I ask for a facial massage and it’s was fantastic !!! Congratulations to all the staff time and the hotel director!!! Amazing experience!!!
Alan F
11 Apr 2020 -
Agree 100% with NYTravelingCouple. Ninh Binh is a nice little canoe ride into some caves. Besides that, meh. I suppose that if you're spending time in Vietnam and you traveled forever (from New York) to get there, you might as well experience it. The Resort might be beautiful but since we, and I gather most guests, only stay overnight before heading to Halong Bay, you never really get a chance to find out. Staff was friendly, but again...only a few speak English. Dinner was a disaster...had to send back a few dishes...but manager was apologetic, took it off the bill and pleaded with us to try again the next night. We were gone by morning. Breakfast was very good. Room was pretty...but dated. No tv in English. Bring a flashlight if you venture out at night. Porch light serves to attract flies. You're in a forest here. Pretty during the day. I believe it's the only game in town at a "luxury" level. Good point about going from Metropole in Hanoi to Emeralda...quite a difference. And yes, it's where all the tour buses stop. There was a National Geographic tour there when we arrived, but otherwise empty due to CoVid19 starting to peak.
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