I booked a room ( which has 2 double beds and 2 single-bunked beds ) for 4 people on Saturday, 7th 2019 through TRAVELOKA. The system suggested me that room. It costs 700,212 VND and I paid via VISA already.
_ The day I checked in, they moved us into a smaller, which has 2 double beds and said I only paid for 4 people so they just moved us like that. No information, no warning, no asking before. The reason is in that morning they had a 6 people group paid them 900,000 VND and they let the group took my room. They actually could inform me and I could make a decision to upgrade more money or not but NO, they changed without my concern.
_ And of course, they didn't refund to me or else. They said, 700,212 is for 4 people price ( not to say they moved us from a room with window to a molted room in corner ). Reception had no feeling of excuse. They acted like "you stay or you go off, we dont care, you paid afterall, we wont give your money back."
_ That Saturday night the Vietnam Soccer Team won, so the street is crowded and chaos as hell. It's 9pm and we came back to the hostel with 3 bikes. They actually has parking space but they denied us. They were too busy to keeping bikes for the cafe shop near there. They told us to park our bikes at 1 KILOMETES parking lot away from them, and then use taxi to come back. That's totally last hit to me.
We gave up the Hostel, found another one 20m near there named Yelo Hostel which cost 100,000VND for each bunk bed but at least we can have whole room without sharing to strangers.
I will never come back to GoCo Hostel.