I recently spent four nights here, and from the outset of being collected at the airport I was impressed. The flight was a late arrival, but not a problem with a friendly welcome upon arrival, a nice explanation of the premises (wi-fi password, breakfast, etc.) and immediate surrounds. Very tidy room and facilities.
The next morning I had a number of suggestions provided to me about what I could do in Hanoi or tours in the surrounding countryside. With the tours I was provided a number of options per tour, the only suggestion for improvement is to find out what tips might be appropriate that way you're carrying the right amount of cash.
City maps are available on hand, as was advice regarding ways to prevent being taken advantage of, including the recommended taxi services.
Enjoyed my breakfast each morning with different offerings.
I will be back soon, I'm keen to try the next level of luxury in rooms after seeing the upgrade my friend got. Both of us got great value for our money.