Location, comfort, and food are all very good but the real jewel is the excellent service. Maile has done a remarkable job managing the hotel and her staff. Everyone we met made our family feel at home, safe, and well cared for. We enjoyed our first stay so much that we booked our second stay without looking at other hotel options. When they knew we were having a hard time finding something they sent someone out to find it and they surprised us with a wrapped gift in our room. Inside the gift were two cute facemasks for the kids, alcohol cleanser, face mask for mom and dad, and very sweet note. Service at the hotel was outstanding from when we arrived until the morning we left. We are a family of four (kids 4 and 1) and first arrived at 1am during Tet Holidays. When we arrived at the hotel we were greeted very warmly by name and were made to feel at home as soon as we arrived. This was especially nice since we knew it was very late and most everyone wants to be at home with friends and family during the holiday. The next morning we were greeted by Maile (manager), Kris, and Lucy. The location is in a great part of the old quarter where everything is walkable. Our rooms (family delux and family suit) were spacious and comfortable. The breakfast was very good and was a mix of buffet and ala carte. We would like to say thank you to Maile, Kris, Mimi, Lili, Chloe, and the entire staff for a wonderful stay. We will stay again when in Hanoi!