Great Hotel. Great Location. Wonderful Staff. I had three different rooms over my stay, 5th floor, 6th floor and 3rd floor all great, All beds were comfortable. Breakfasts on the 7th floor at the roof top restaurant were always great. Staff up on Top were very helpful and great fun. Breakfasts are excellent with a very good variety. Often I didn't have lunch. Thanks Hoang and team.
Reception was always very helpful. they organised Grab motos and Grab taxis for me and showed me many great places to eat the cheap and delicious local foods.
Weekend Night Markets were fun, I got a few unusual & cheap bargains to bring home for gifts. Easy walk to the centre of the Old Quarter too. Thanks Manh & Tyra. I was always greeted with a smile.
Ms Yen helped me change flights when I had to come home early because of huge fires at my home town in Australia and the staff were genuinely concerned. I was even taken over to Vietnam Airlines Head Office to change my flight.
A trip to Sapa was organised for me and somehow they arranged a brilliant day for the trip to the top of Mt Fansipan.
Everybody at the Hotel Genial made me feel welcome, thank you!!
TIP...... If you have the time like I did, get Ms Yen or Mahn or Tyra to organise trips to Sapa, Halong Bay, Lan Ha Bay etc etc, they offer an excellent range to suit all budgets.