Don't be fooled by this highly rated hotel! You're going to want to stay somewhere else because the housekeepers/cleaners will come in and take your money when you aren't in the room!
I came to Vietnam with a group of 14 friends and we had 7 rooms booked at Hanoi Graceful. We took up a lot of rooms in that hotel because there are only about 2 rooms on each floor and there's I believe 8 floors total.
The morning after we arrived, most of the group had gathered around 8:30am to grab breakfast and start their day. My boyfriend and I decided to stay in a little longer because we were tired from the long day of travel before. This was also around the time that we got a knock on our door that housekeeping was there. I found that pretty odd because that was a pretty early time to start cleaning but didn't think much of it. We left our room (Room 702) around 10:00am and saw the cleaners outside our door - 3 to be exact.
So we went about our day exploring Hanoi and at dinner, one of our friends said "I had a stack of ten $2 bills (USD) in my bag and now it's gone. I think the cleaners might've taken it!" He wasn't overly concerned about it because it wasn't a huge amount of money but we were all a little weary about it.
When I got back to my room later that night, I decided to check my backpack because I remember I had left my wallet in there. When I looked inside my wallet, I saw that the ¥10,000 bill I had in there was gone, as well as a USD$20 bill was missing. Granted, I should have put that in the safe, those housekeepers DEFINITELY went looking for things they could take because my wallet was inside a zippered pocket, inside of my backpack. There's no way if you're just cleaning a room that you're opening up someone's belongings like that and no one else went inside our room. I texted the group to tell them that I also had money missing and another friend said that he checked his things and his AUD$100 was missing. That's 3 people in 3 separate rooms with money missing. It's not a coincidence.
The next morning, I was pissed! I saw those cleaners outside of my room when we were getting ready to leave. Never in my life have I ever yelled at anyone in Vietnamese but that morning I was so mad, I couldn't stop myself. I said "You ladies took my money didn't you? You took my money and you also took my friends money! Don't think we don't know!" All they did was look at each other and proceed to my room to clean it. As we were waiting for the elevator, one of them had the nerve to ask me where the blowdryer was? That made me even more mad. I said "You think I took your blowdryer? You took my money and you're asking me where the blowdryer is?!!"
Our whole group went down to checkout and we made a complaint to the front desk. They made it seem like they'd totally get down to the bottom of it and said that they would do everything they could to contact the police and if they're responsible, they'd take full ownership and reimburse us. About a week went by and we finally got an update from the hotel which basically said... "We asked the employees and they said they didn't do it. Can you please check your things again." Well, thank you for nothing! We didn't expect to get our money back but clearly this hotel isn't going to take ownership for their thieving staff who took the equivalent of about đ4,600,000.
The best I can do now is warn future travelers of Hanoi, who's thinking of staying here to NOT and to find a different, better option or else your money will go missing.