Overall experience was incredibly pleasant! The staff were friendly, and accommodated to our needs. Martin, the manager, was wonderfully accommodating. He made our stay extra-special. He booked our Ha Long Bay trip, scoring us a steep discount on a 5-stay cruise. The rooms were very nice, and have good views from the balcony of the alleyway. Rooms had hot water, strong water pressure, a mini-fridge, and a desk. My family enjoyed staying there since it was in the city, and near the cathedral. Strong wifi for working, and not very noisy. Near good restaurants, and about a 10 minute walk from the lake. I recommend it!