The hotel is rather dated and the rooms smaller than expected. We went on a flight/hotel package and weren't able to request a room due to the deal so were a bit disappointed that the room smelled of cigarette smoke. However, apart from that the room was clean and well appointed.
We were on the side facing the lake. Unfortunately, local people gathered here from 5am to 6am to do some kind of dance exercise and we were woken every morning by the bass boom! Not the fault of the hotel, but might be worth requesting a room on the other side if you are sensitive to noise.
Breakfast was amazing! lots of choice, both Western and Vietnamese and efficient, attentive service.
On our last day, our airport pickup never turned up and the staff were super helpful in finding us alternative transport.
All in all, a pleasant stay in a nice location, if a little far from the old town and main attractions.