My partner and I stayed in this hotel twice during 2 visits to Hanoi.
The second visit was not planned but we were relocated by another hotel that we booked with (because they were having some building work done.)
We have stayed in both the regular double room and the balcony room. Both feature comfortable beds, good AC, well laid out bathrooms and acceptable quality amenities.
The balcony room offers a view over the street and nearby buildings, but is only big enough to stand on, no furniture and 2 people would be a push to fit. Point to note, the balcony room on the first floor is quite noisy, you can hear the reception phone when the door is closed. We were originally placed in this room but the staff moved us upon request.
Breakfast is served on the ground floor in a dining room. The majority of the breakfast is buffet, with eggs and noodles to order. The buffet catered to Asian and Western tastes and was kept fresh and tidy. I was impressed by the range on offer.
My partner ordered eggs most days and the only real negative point was the waiting time. Some times you would have your eggs in a couple of minutes, and others it might take 15 minutes, with no apparent correlation to how busy it was.
One of the biggest disappointments was upon checking out having one member of a staff (who I think was a manager) try and rush me to leave a 5 star review whilst waiting for our Grab. I have no issue with being asked to leave a review, but when the staff member in question uses my phone to select the hotel in question and proceed to select the 5 star score it leads me to wonder how many other reviews are truly an accurate reflection of the customers experience.
Waiting time on cooked to order items
Pushed to leave a 5 star review
Would stay again.