Hanoi Lotus Hostel, Hoàn Kiếm
Hanoi Lotus Hostel, Hoàn Kiếm
Hanoi Lotus Hostel, Hoàn Kiếm
Hanoi Lotus Hostel, Hoàn Kiếm
Hanoi Lotus Hostel, Hoàn Kiếm
+ 66 lainnya
Hostel

Hanoi Lotus Hostel

Hàng Bồ, Hoàn Kiếm

Review

Tripadvisor
Dari 168 review
Review yang paling membantu
lovetotravel0512
07 Jan 2020 - Wisata sendiri
I booked through agoda. Nice photo. When i arrived the male receptionist told me give me your passport. I said can i check the room first because from the entrance only I'm already doubt. He said you need to pay first. I said can i check the room first. I checked the room and itl don't feel like sleeping there as it was old. The pillow is old. The smell is not good. So i went back to the reception and he said you cannot leave without paying and he threatened me to call the police. I said do not yell at me as i am a customer. He said i am not a good customer. What the???? I said i don't f____n care paying but never yell at me because i talk to him very politely. It is the WORST encounter i had with a receptionist. So horrible!!!!!
Sinmun
07 Jan 2020 - Keluarga
I'll recommend some other place to stay as there are so many better hostels nearby.Only nice thing about it was location.fyi breakfast is also not served here.its a shabby old property not maintained properly everything is coming out from paint to door knobs.The lady at the reception speaks good English.
David H
14 Sep 2019
Cockroaches are a big problem here. I didn't find any rats in my bed, but there were rat droppings in various places. Thick layer of dust on all the picture frames and the tv (which didn't work). The shower head was weak and leaky - when I reported it to the manager, she told me she was planning to get it fixed "next month", which I didn't find at all helpful. Night porter is extremely rude and aggressive, which I thought was personal until I noticed that he speaks to ALL other guests with equal ontempt. The manager is fawningly, nauseatingly "friendly" and calls all guests "my friend". I'm glad I'm NOT her friend because I would never want a friend who gleefully takes my money and treats me with such disdain.
FGeee
18 Mei 2019 - Pasangan
BIG SCAM AND COCKROACHES. We wanted to stay 3 nights. We arrived late from the airport and they told us the room we had booked was not available since they had a problem with electricity and the aircon would not work. The receptionist was obviously calling the manager as we arrived to make up an excuse because they had probably just given away the room to other guests since it was late. When we asked to see the room they said the key was taken by the guy who is fixing the electricity (sure...). They moved us to a really bad hotel down the road with mold all over the room. We went back and told them we would not stay. They found another place which in the end was ok. We went back the next day to move in and found out we had big huge cockroaches in the room + the rooms are not even a bit like in the pictures. They are old and worn out. They did not give any refund. DO NOT GO!!!
PadresBlannery
08 Apr 2019 - Pasangan
This is absolutely the worst place I’ve ever stayed. Beware, if you choose the pay at the property option - there’s a chance they’ll give your room away. On our day of arrival the contacted me to say they couldn’t reserve my room because they didn’t know if we were still coming - due to being at the airport I didn’t respond right away but less than 2 hours later when I did - they had already given my room away. After faffing about back and forth saying they would put us in their partner hotel - which also was fully booked they decided to offer us 2 beds in a dorm at their hostel and we could move into the room we had booked the following. We had no other choice but to agree as we already had tours booked which would be picking us up from there. After quickly dumping our bags we went out to grab some food but on returning that’s where the rest of our nightmare carried on. The bathroom was covered in mould, floor to ceiling - stinking! The sink and shower both hanging off. The floor in the dorm was absolutely disgusting and I think the staff would even struggle to tell you the last time it was cleaned. The lamp inside my bunk was hanging off, the wall next to it was absolutely filthy with god knows what, mould on the bunk curtain, sheets we’re dirty. But the best part was the bed and the bed bugs! Due to it being late we had no choice but to stay the night and decided to check out the following morning. The lady on the desk asked why we we’re leaving and I told her about the bed bugs - genuinely she looked shocked but then proceeded to tell me we must have been eating in bed. Which is absolutely not true - and made very clear to her was not the case. My boyfriend then had to show a young man who worked there the state of the bed - opened up the pillow on his bunk to find bugs all inside that too. The man apologised to him and proceeded to come back and tell the lady what he had seen. She then told us that it is from a previous guest who was eating in bed - that’s the reason for the bed bugs. Also, that would be a lie. Still we insisted that we would be leaving and she told us we would be charged as a no show - even though we had paid in full with cash on check in, which I then had to prove to her with the receipt before she called someone on the phone. At this point she seemed rather annoyed that we still would be leaving telling us that she had reserved a big private room for us yesterday and we should stay because we have already paid. Maybe all this could’ve been avoided had she have not have given our original room away in the first place. But quite honestly, the place is a dump and I doubt the private rooms would have faired much better.
Lokasi
45 Bat Su Street, Hoan Kiem
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
2 PM
Waktu check-out:
noon
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Deskripsi

FAQ
Di mana alamat Hanoi Lotus Hostel?
Hanoi Lotus Hostel beralamat di 45 Bat Su Street, Hoan Kiem
Pukul berapa waktu check-in & check-out di Hanoi Lotus Hostel?
Waktu untuk check-in di Hanoi Lotus Hostel adalah mulai dari pukul 2 PM dan waktu check-out paling lambat pukul noon
Apa saja fasilitas yang tersedia di Hanoi Lotus Hostel?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Fasilitas
Fasilitas Populer
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Olahraga, Spa & Rekreasi
Dart
Hewan Peliharaan
Hewan peliharaan tidak diperbolehkan
Hewan peliharaan dibolehkan
Kesehatan & Medis
Layanan medis
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.5
Dari 168 review
Kebersihan
4.0
Kamar
4.5
Lokasi
4.5
Layanan
4.5
Nilai
4.5
Pasangan
28
Keluarga
6
Wisata sendiri
70
Berlibur dengan teman
55
Bisnis
1
lovetotravel0512
07 Jan 2020 - Wisata sendiri
I booked through agoda. Nice photo. When i arrived the male receptionist told me give me your passport. I said can i check the room first because from the entrance only I'm already doubt. He said you need to pay first. I said can i check the room first. I checked the room and itl don't feel like sleeping there as it was old. The pillow is old. The smell is not good. So i went back to the reception and he said you cannot leave without paying and he threatened me to call the police. I said do not yell at me as i am a customer. He said i am not a good customer. What the???? I said i don't f____n care paying but never yell at me because i talk to him very politely. It is the WORST encounter i had with a receptionist. So horrible!!!!!
Sinmun
07 Jan 2020 - Keluarga
I'll recommend some other place to stay as there are so many better hostels nearby.Only nice thing about it was location.fyi breakfast is also not served here.its a shabby old property not maintained properly everything is coming out from paint to door knobs.The lady at the reception speaks good English.
David H
14 Sep 2019 -
Cockroaches are a big problem here. I didn't find any rats in my bed, but there were rat droppings in various places. Thick layer of dust on all the picture frames and the tv (which didn't work). The shower head was weak and leaky - when I reported it to the manager, she told me she was planning to get it fixed "next month", which I didn't find at all helpful. Night porter is extremely rude and aggressive, which I thought was personal until I noticed that he speaks to ALL other guests with equal ontempt. The manager is fawningly, nauseatingly "friendly" and calls all guests "my friend". I'm glad I'm NOT her friend because I would never want a friend who gleefully takes my money and treats me with such disdain.
FGeee
18 Mei 2019 - Pasangan
BIG SCAM AND COCKROACHES. We wanted to stay 3 nights. We arrived late from the airport and they told us the room we had booked was not available since they had a problem with electricity and the aircon would not work. The receptionist was obviously calling the manager as we arrived to make up an excuse because they had probably just given away the room to other guests since it was late. When we asked to see the room they said the key was taken by the guy who is fixing the electricity (sure...). They moved us to a really bad hotel down the road with mold all over the room. We went back and told them we would not stay. They found another place which in the end was ok. We went back the next day to move in and found out we had big huge cockroaches in the room + the rooms are not even a bit like in the pictures. They are old and worn out. They did not give any refund. DO NOT GO!!!
PadresBlannery
08 Apr 2019 - Pasangan
This is absolutely the worst place I’ve ever stayed. Beware, if you choose the pay at the property option - there’s a chance they’ll give your room away. On our day of arrival the contacted me to say they couldn’t reserve my room because they didn’t know if we were still coming - due to being at the airport I didn’t respond right away but less than 2 hours later when I did - they had already given my room away. After faffing about back and forth saying they would put us in their partner hotel - which also was fully booked they decided to offer us 2 beds in a dorm at their hostel and we could move into the room we had booked the following. We had no other choice but to agree as we already had tours booked which would be picking us up from there. After quickly dumping our bags we went out to grab some food but on returning that’s where the rest of our nightmare carried on. The bathroom was covered in mould, floor to ceiling - stinking! The sink and shower both hanging off. The floor in the dorm was absolutely disgusting and I think the staff would even struggle to tell you the last time it was cleaned. The lamp inside my bunk was hanging off, the wall next to it was absolutely filthy with god knows what, mould on the bunk curtain, sheets we’re dirty. But the best part was the bed and the bed bugs! Due to it being late we had no choice but to stay the night and decided to check out the following morning. The lady on the desk asked why we we’re leaving and I told her about the bed bugs - genuinely she looked shocked but then proceeded to tell me we must have been eating in bed. Which is absolutely not true - and made very clear to her was not the case. My boyfriend then had to show a young man who worked there the state of the bed - opened up the pillow on his bunk to find bugs all inside that too. The man apologised to him and proceeded to come back and tell the lady what he had seen. She then told us that it is from a previous guest who was eating in bed - that’s the reason for the bed bugs. Also, that would be a lie. Still we insisted that we would be leaving and she told us we would be charged as a no show - even though we had paid in full with cash on check in, which I then had to prove to her with the receipt before she called someone on the phone. At this point she seemed rather annoyed that we still would be leaving telling us that she had reserved a big private room for us yesterday and we should stay because we have already paid. Maybe all this could’ve been avoided had she have not have given our original room away in the first place. But quite honestly, the place is a dump and I doubt the private rooms would have faired much better.
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