I am very aware that this hotel is old. So i am expecting the decors, colors or furnitures to be the same. Since they have the best location, i gave it a shot! I arrived early in the morning at 9am, i requested for an early check in prior to arrival, i wasnt expecting to be granted that early despite knowing the occupancy of most hotels at the moment. Linh who checked me in was so polite and graceful to readily find the available room for me. Wish granted! My room was on the second floor, while on the way to my room i came across some housekeeping staff ready for their morning tasks, all on their smiles and greeted me enthusiastically. Room was spacious, i wanted to be a bit critical on some aspect of the room, after all its an old hotel, the most important thing for me was the comfort of my bed, the spacious bathroom with amenities, clean fresh towels then im ready to explore Hanoi for 2 days. Breakfast was average, not spectacular but understandable that some menu or items could not be available during these times, what is consistent is the can do attitude of everyone working in this hotel. On my last night, i passed by reception to request for a late checkout since my flight will be in the evening, Diep readily granted my request without hesitation, i was not even expecting to be given at 4pm. They are really helpful and accommodating. I checked out smoothly past 4pm and Nam was so gracious to bid farewell inviting me to be back soon...and i think i will...as for me, the heart of hospitality are the people working around, the expensive facilities or luxury amenities are just icing on the cake. I will go for the main flavor🥰 will be back hopefully soon!