When you enter the hall you don't realize how horrible the room will be because they're totally different worlds! I stayed for 3 nights in the 5th floor, it was a package tour so I didn't choose it myself. The walls of the corridor are dirty, it's dark and smelly, also it's allowed to smoke anywhere which worses the situation. When you enter the room the first feeling is the smell of mold, carpet is dirty, everything is very old. Remocon had a little small bug! I wiped it before using (there is cable tv), but started feeling gross to stay in that place. Lots of Japanese when I went there. Breakfast was good, but almost nothing of western options, pho was very good. The lake view was nice from the room! Staff were very kind, no complains, they helped me to arrange Halong Bay tour (English a little bit poor but managable), but don't try to send an email because they will not answer you... Location was so so, 20min to the Old Quarter (around 100.000 dong OW by taxi and I just took the white and green ones because they're more trustful); there is a supermarket near the hotel which was great! But, sorry, the horrendous room is not worth at all.