Less than a five-minute stroll from Hoan Kiem Lake, on Lo Su Street, is the Hanoi Capella Hotel, staffed by super-friendly and very helpful people. They offered us a lot of advice, especially on how to save money and time and if they thought we were being overcharged, a subtle smile or glance was enough to send us the right signals. After a tiring day of exploring Hanoi, or returning from some tour, it was a pleasure to see their cheerful faces and tell them about our experiences. Really, the greatest asset of the Hanoi Capella is its staff.
The hotel itself is adequate with a very good WIFI connection. It is just a hop step and jump from Hoan Kiem, so close enough to grab an early morning walk around the lake, people-watch over some Vietnamese egg coffee and then stroll back for a buffet breakfast. No matter how late into the night, we explored the city, it was reassuring the Capella was just around the corner.