I recently stayed in the Splendid Hotel & Spa in Hanoi and very highly recommend it. For me, the two main factors in travelling are location and staff. This place is 5 star on both fronts. It is quite literally the best-placed hotel in Hanoi, right beside Hoan Kiem lake, the sprawling night markets, loads of gorgeous and instagrammable coffee and brunch spots, as well as other shops. The staff were supremely polite, smiley, friendly, and all had excellent levels of English. The room was identical to the one in the photo which meant accurate representation when advertising, so top marks there. The internet was a tiny bit slow during my stay, but in the grand scheme of things this doesn’t detract from a 5/5 rating. Hanoi is very quiet right now without the usual tourists, so I look forward to giving more of my business to this wonderful establishment over the coming months.