As much as the staff were polite, none could speak much English apart from a few words. Whilst not vital, there were no maps of the city, or any other information so we were really stuck. The location is poor- it's quite far from the tourist areas. I saw no other tourists in the area. The room was ok, but we were on the 4th floor and cockroaches and geckos were still crawling around our room. You get what you pay for but it wasn't great for us.