From the moment we arrived until the moment we checked out, the service at The Vancouver was the best we experienced in Vietnam. Mr. Tuan expertly manages this lovely family hotel. Upon arrival, he came out to our car and escorted us into the property. When we went anywhere, he called for a taxi then escorted us out to our taxi and gave the drivers the directions to where we were going. The location of the hotel makes it very quiet. There are 5 floors (no elevator) and 10 beautiful rooms. Our room was spacious with super comfortable beds, linens, and pillows. We had a large TV with many English channels. The shower was huge and beautiful- the best we had in Southeast Asia. A very good breakfast was included in the price (yummy banana pancakes). The price of the room was very reasonable. When we returned to Ninh Binh after a 3-day trek, Mr. Tuan allowed us to return to the hotel to shower, rest, store our luggage and pass the time until our train left that evening. He then insisted on driving us to the train station and carrying our luggage. Mr. Tuan is one of those individuals who goes above and beyond to make your stay the best it could possibly be and he does it with kindness, humbleness and gratitude. I highly recommend The Vancouver for anyone planning to stay in the Ninh Binh area.