Holiday Inn Bulawayo

We were impressed by the hygiene standards in place at Holiday inn and in particular at the food service. A lot of thought has gone into minimising spread of Covid and this is truly commendable. Even the staff were friendly and helpful and observed all protocols while assisting us. The room was fairly comfortable though the curtain length was rather short for the window letting light in.

The hotel is large and modern with decent food options, room service, fast internet (you can stream Netflix). Its a global chain hotel, nothing special but reliable and professional. Its a safe location next to a small shopping mall with supermarket, plenty of parking and amenities. The hotel is nothing special but I sould definitely stay again when in bulawayo.

Great customer care and focus. Natasha in the restaurant goes the extra mile. She’s a natural. Awesome stuff all round. Best place to stay whenever in Bulawayo. Rooms are also very clean and the pool facing ones offer the best views and best sunrises.

We stayed at the holiday inn in Bulawayo from the 23 - 28 December 2019. It was fantastic, clean and the staff couldn’t do enough for us. The staff were so pleasant and helpful. We felt so sorry for them because it was really hot and Holiday Inn bosses make them wear the full uniform & blazers & its the hot fabric. Surely on hot days they can have a summer uniform, golf t-shirt/ blouses like other hotel in Victoria falls. The hotel = Amazing! The staff = Amazing ! The city = Fantastic! The country = wonderful & the weather = glorious! However, l did feel so sorry for the staff having to wear the boiling uniform during hottest time of the year. Even the security guys were in boiling uniforms & the Gardner was wearing a boiler suit in the heat. I think the big bosses of Holiday Inn group need to consider having a winter & summer uniforms for the people in Zimbabwe and also pick the suitable material for their uniform. Just saying........ I look forward to going back. Again, l have no bad word to say about the place, the people, the service - we had a wonderful time. Just had to mention the boiling uniform - c’mon Holiday Inn bosses.

Check in was a breeze and I was swiftly shown to my ground floor room, window facing the parking which turned out to be a bit noisy but there were no pool facing rooms available as the hotel was fully booked. The room was well equipped, WiFi kicked in promptly and with the tea and coffee facility available, including mineral water, did I settle down over a cup of tea. When using the bathroom later was hot water coming through the pipes after a short while and with enough pressure, though I had to use the bath tub to shower. With one restaurant, where all meals of the day were served, I headed there for dinner and opted for an a la carte meal instead of the buffet. The service was perhaps a bit slow but when the food came it was well presented and plenty on my plate. Breakfast is a buffet set up with an active cooking station for egg orders and while the variety of cheeses and cold cuts was not too large it was sufficient, as was the selection of fruits and other hot dishes The bed was definitely Holiday Inn standard, good quality as well as the duvet and pillows. One of the evenings I was there I tried the buffet and enjoyed it but otherwise opted for my choice from the menu. While staying I suffered from a severe cold and the dining room staff were most helpful to prepare for me a mixture of lemon, chopped ginger and honey which I took every day during my stay and it really helped a lot. I must commend the friendliness of all the staff I encountered, from room steward / house keeping to dining room to reception. My in-room tea bags and creamer were replaced in plenty as was my water, so compliments to the staff concerned, whose name was Sharleen. I enjoyed my stay after previously staying at the Rainbow twice during past visits. Service and food presentation at the Holiday Inn proved superior!