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Air New Zealand

Airlines Ticketing Guidelines and Policy

This section contains information regarding airline policies and regulations of flight tickets issued by airlines. You can check the terms and conditions for flying, as well as detailed information about refund, reschedule, or reroute policies. The information listed on this page is for reference only and can be changed at any time by the airline without prior notice. We will continue to provide the most updated information. However, t-mates still need to find out as much detail as possible about the policies of the airline before purchasing flight tickets, scheduling your flights, and so on.

 

COVID-19 Infopage Terms & Conditions

The occurrence of the COVID-19 pandemic in various parts of the world has caused concern and attention, including the government and tourism businesses. As an online travel agent who wants to always prioritize t-mates needs and safety, tiket.com provides information related to the COVID-19 pandemic, area restrictions, travel regulations, etc. through this infopage taken from a variety of trusted sources.

The information on this infopage is made only for reference and cannot be used as a full reference for traveling or purchasing products. t-mates are advised to do information search from sources made by the relevant authorities as well as carrying out the recommended health protocols and check COVID-19 status in the destination.

Additionally, regulations or terms related to tiket.com products purchased may be different from what is written on this infopage, because it refers to the policies of each provider and/or may change at any time without prior notice. This infopage only provides general information for the benefit of the reader and is not made to fulfill requests or interests of certain parties.

This infopage will continue to be updated by tiket.com. t-mates are advised to visit tiket.com application from time to time to be aware of such updates.

tiket.com is the sole proprietary for any information contained in this COVID-19 Infopage, therefore any use in general by any third party for whatsoever reason must obtain prior written approval from tiket.com.

General Requirement

 

Important

The terms and conditions informed on this page are fluctuating and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

 

Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.

tiket.com will continue to follow up until the refund process from the airline is complete.

 

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit/connection, and destination. 

 

Effective on 1 February 2022, all passengers aged 18 years and over who travel in international flights with Air New Zealand or routes from/to New Zealand must be vaccinated. Vaccination exemption applies only to passengers who are under 18 years of age or who have not been vaccinated for medical reasons.

 

Refund

Refunds for Air New Zealand airlines follow the airline's policy and regulatory requirements as follows:

Ticket Purchase Date 

Flight Period

Routes

Refund Regulation

- - From and to USA route (If any cancellation from the airlines). Full Refund
- - From and to Europe route (If any cancellation from the airlines). Full Refund

 

Open Ticket

The conditions for submitting an Open Ticket are as follows:

Ticket Purchase Date

Flight Period

Route

Ticket Validity

Additional Information
- 24 Jan 2020 - 30 Sep 2022 All Domestic Routes

Up to 31 Jan 2024

  • Submission must be made no later than 31 Jan 2024.
  • All credits are non-refundable.
  • The new flight must be on/before 31 Dec 2024
  • New tickets issued must be of equal or higher value than the original fare held in credit.

 

Reschedule

  • Reschedule/change fee will be waived.
  • Fare differences and other additional charges (e.g. applicable taxes) will apply.
  • Rescheduling conditions are subject to each airline policy and availability.
Ticket Purchase Date Date of Travel Reschedule Rules Route
- 24 Jan 2020 - 30 Jun 2022
  • Submission must be made no later than 31 Jan 2024
  • Fare differential applies where the same booking class is not available.
  • The new flight must be on/before 31 Dec 2024

(completed travel/already back to the origin)

All Domestic Routes

 

Reroute

  • Rerouting is not available for Air New Zealand airlines.
  • Reroute conditions are subject to each airline's policies and availability.