Info covid case tiket.com - Etihad Airways

Etihad Airways

Airlines Ticketing Guidelines and Policy

This section contains information regarding airline policies and regulations of flight tickets issued by airlines. You can check the terms and conditions for flying, as well as detailed information about refund, reschedule, or reroute policies. The information listed on this page is for reference only and can be changed at any time by the airline without prior notice. We will continue to provide the most updated information. However, t-mates still need to find out as much detail as possible about the policies of the airline before purchasing flight tickets, scheduling your flights, and so on.

COVID-19 Infopage Terms & Conditions

The occurrence of the COVID-19 pandemic in various parts of the world has caused concern and attention, including the government and tourism businesses. As an online travel agent who wants to always prioritize t-mates needs and safety, tiket.com provides information related to the COVID-19 pandemic, area restrictions, travel regulations, etc. through this infopage taken from a variety of trusted sources.

The information on this infopage is made only for reference and cannot be used as a full reference for traveling or purchasing products. t-mates are advised to do information search from sources made by the relevant authorities as well as carrying out the recommended health protocols and check COVID-19 status in the destination.

Additionally, regulations or terms related to tiket.com products purchased may be different from what is written on this infopage, because it refers to the policies of each provider and/or may change at any time without prior notice. This infopage only provides general information for the benefit of the reader and is not made to fulfill requests or interests of certain parties.

This infopage will continue to be updated by tiket.com. t-mates are advised to visit tiket.com application from time to time to be aware of such updates.

tiket.com is the sole proprietary for any information contained in this COVID-19 Infopage, therefore any use in general by any third party for whatsoever reason must obtain prior written approval from tiket.com.

General Requirement

Important

The terms and conditions informed on this page are fluctuating and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.

tiket.com will continue to follow up until the refund process from the airline is complete.

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit/connection, and destination.

From 24 December 2020, Abu Dhabi will reopen to tourists with a number of health regulations and protocols that must be followed. You will be exempt from quarantine if you are traveling from the selected countries.
COVID-19 PCR testing is mandatory before every flight. Depending on where you are flying to or from, your test must be carried out between 48, 72 or 96 hours ahead of your flight departure time.
Children under 12 and people of determination are exempt from COVID-19 PCR testing.

You can check more regarding protocols and the latest information from the airline here.

Refund

Passengers can request a full refund in cash if the flight date is on/after October 1, 2020, and has the following situations:

Cancellation by the airline (all routes apply)
The passenger tested positive for Covid-19 based on the results of the PCR-test carried out in accordance with state regulations (48-96 hours before departure)
There is a travel ban from the local government so you cannot travel. Submit a maximum of 14 days before the date of departure

There are also ticket conditions that can be submitted aside from the provisions above as follows:

Applicable to travel originating from all other countries
Refund request will be processed only after 12 months from the date of the first cancelled flight from the airline
If the flight was not cancelled by the airline, refund rules of the original ticket will apply
For refund request after 12 months is applicable to Open Ticket type only
Only the value of the unused ticket portion will be refunded
No show fee applies when the passenger(s) books themselves on a flight which operates and is a no show

Open Ticket

The conditions for submitting an Open Ticket are as follows:

Submission should be done before 31 May 2022.

Ticket Purchase Date	Flight Period	Routes	Ticket Validity Period
On/Before 31 May 2022.	On/Before 31 May 2022.	All routes (if there is travel restriction)	1 year from the initial ticket issuance

Reschedule

Reschedule/change fee will be waived
Waiver for reschedule/change fee permitted for multiple changes
Submission should be done before 31 May 2022
Your new date of travel should be done before 31 May 2022
Fare differences and other additional charges (e.g. applicable taxes) may apply
Rescheduling conditions are subject to each airline policy and availability

Reroute

Submitting a re-route can be done while using the same airline
Submissions are made at the related airlines
Reroute/change fee will be waived
Fare differences and other additional charges (e.g. applicable taxes) may apply
Reroute conditions are subject to each airline policies and availability