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Eva Air

Airlines Ticketing Guidelines and Policy

This section contains information regarding airline policies and regulations of flight tickets issued by airlines. You can check the terms and conditions for flying, as well as detailed information about refund, reschedule, or reroute policies. The information listed on this page is for reference only and can be changed at any time by the airline without prior notice. We will continue to provide the most updated information. However, t-mates still need to find out as much detail as possible about the policies of the airline before purchasing flight tickets, scheduling your flights, and so on.

 

COVID-19 Infopage Terms & Conditions

The occurrence of the COVID-19 pandemic in various parts of the world has caused concern and attention, including the government and tourism businesses. As an online travel agent who wants to always prioritize t-mates needs and safety, tiket.com provides information related to the COVID-19 pandemic, area restrictions, travel regulations, etc. through this infopage taken from a variety of trusted sources.

The information on this infopage is made only for reference and cannot be used as a full reference for traveling or purchasing products. t-mates are advised to do information search from sources made by the relevant authorities as well as carrying out the recommended health protocols and check COVID-19 status in the destination.

Additionally, regulations or terms related to tiket.com products purchased may be different from what is written on this infopage, because it refers to the policies of each provider and/or may change at any time without prior notice. This infopage only provides general information for the benefit of the reader and is not made to fulfill requests or interests of certain parties.

This infopage will continue to be updated by tiket.com. t-mates are advised to visit tiket.com application from time to time to be aware of such updates.

tiket.com is the sole proprietary for any information contained in this COVID-19 Infopage, therefore any use in general by any third party for whatsoever reason must obtain prior written approval from tiket.com.

General Requirement

 

Important

The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

 

Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.

tiket.com will continue to follow up until the refud process from the airline is complete.

 

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination. 

  • Starting from December 1, 2020 until the time limit as informed, all passengers arriving or transit in Taiwan are required to provide a certificate of a negative COVID-19 RT-PCR test result issued within three working days prior to boarding the flight to Taiwan. Passengers from Indonesia are required to take a PCR Test at a hospital/laboratory that has been referred by the Ministry of Health. More information can be checked here and here.
  • Information regarding to U. S. destination protocol, please refer to the link here.

 

Refund

Refund submission can be done without refund fee (full refund).

 

Open Ticket

The details of open ticket conditions as follow:

Ticket Purchase Date

Flight Period

Routes

Ticket Validity Period
On/before 12 Jan 2022 19 May 2021 - 31 Mar 2022 Transfer/transit in Taiwan (if there is cancellation from the airline/travel ban). 1 year from the initial ticket issuance and the flight must be done between 1 - 14 Apr 2022.
On/before 24 Mar 2022 19 May 2021 - 31 May 2022 Hongkong & Macau (if there is cancellation from the airline/travel ban). 1 year from the initial ticket issuance and the flight must be done between 1 - 15 Jun 2022.
On/before 17 May 2022 3 Sep 2021 - 1 Oct 2022 From/to Toronto/Chicago/ Houston (if there is cancellation from the airline/travel ban). On/before 31 Dec 2022 for direct flight & on/before 31 Oct 2022 for transfer flight.
On/before 20 Jul 2022 16 Jul - 31 Aug 2022 From/to London (if there is cancellation from the airline/travel ban). 1 year from the initial ticket issuance and the flight must be done on/before 11 Dec 2022.
On/before 15 Nov 2021 9 Sep 2021 - 28 Feb 2022 From/to Brisbane (if there is cancellation from the airline/travel ban). 1 year from the initial ticket issuance and the flight must be done on/before 30 Apr 2022.
On/before 28 Jun 2022 7 Jul - 31 Jul 2022 From/to Amsterdam (if there is cancellation from the airline/travel ban). 1 year from the initial ticket issuance and the flight must be done on/before 31 Oct 2022.
On/before 15 Aug 2022 27 Mar - 30 Sep 2022 From/to Shanghai (if there is cancellation from the airline/travel ban). 1 year from the initial ticket issuance and the flight must be done on/before 31 Oct 2022.

 

Reschedule

  • Reschedule/change fee will be waived.
  • Waiver for reschedule/change fee permitted for one time only
  • Fare differences and other additional charges (e.g. applicable taxes) will apply
  • The most recent flight date does not exceed 1 year from the initial ticket issuance
  • Rescheduling conditions are subject to each airline's policies and availability

 

Reroute

  • Submitting a re-route can be done while using the EVA / UNI Air only.
  • Submissions are made at the related airlines
  • Fare differences and other additional charges (e.g. applicable taxes) will apply
  • Reroute conditions are subject to each airline's policies and availability