General Requirement
Important
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will continue to follow up until the refud process from the airline is complete.
Terminal Information
As per December 7, 2022, Batik Air flight with the routes of Don Mueang (DMK) - Soekarno Hatta (CGK) - Don Mueang (DMK), will be moved from Terminal 3 to Terminal 2F of Soekarno Hatta International Airport (CGK).
Special Protocol
Before you travel, make sure you have checked and prepared all the travel requirements, such as a COVID-19 free certificate, visa suspension, and quarantine rules at the place of origin, transit/connection, and destination. For more info, check the airline's special protocol.
Refund
Refund for Lion Air, Batik Air dan Wings Air are in accordance with the airline's regulations as follow:
- For a refund request after 30 June 2020, the normal refund regulations in cash apply, except for passengers who have submitted a refund on the previous date in the form of an EMD / Travel Voucher or passengers who are declared reactive in cash (please check details in the table below)
- EMD / Travel Vouchers redemption can only be done at the Lion Air representative office (can check at www.lionair.co.id).
- EMD / Travel Voucher redemption can only be exchanged by the voucher holder according to the passenger's name printed on the initial ticket, with verification of the identity card (National Identity Card / passport)
- 1 (one) Voucher number can only be redeemed for 1 (one) passenger.
- Prepaid Baggage that has been purchased previously is still valid and can be used for the same passenger name on the next flight.
- EMD / Travel Vouchers can be exchanged for cash at the Lion Air Tower / Airline Representative office with the note that exchanges can only be made by passengers whose names are listed on the EMD / Travel Voucher and attach a copy of identity card (KTP / passport) or by accessing the airline website.
| Ticket Purchase Date | Flight Period | Routes | Refund Regulation | Type of Refund |
| - | - | All routes | - Full Refund
- Submission of an EMD / Travel Voucher refund can be made until 30 June 2020.
- EMD / Travel Voucher has validity until one year after the EMD / Travel Voucher issuance.
- If the price of a new ticket is greater than the value of the given EMD / Travel Voucher, the difference will be paid by the passenger. If the new ticket price is lower than the given EMD / Travel Voucher, then the price difference will not be given to the passenger.
| Voucher |
| - | - | All routes (If the passenger is reactive Covid-19)
| - Full Refund
- Submission of refund is made after 30 June 2020.
- Valid for one-way or return tickets
| Cash |
| - | 10 - 16 August 2021 | All Route | - Full Refund
- Submission of refund is made after 30 June 2020.
- Valid for one-way or return or connecting tickets in the same booking code.
| Cash |
Reschedule
The following is the reschedule regulation from the airlines:
- Rescheduling fee will be waived.
- If the ticket price on the new date is higher then the price difference will be charged to the customer
- Rescheduling and submission of departure delays must be done before the initial passenger travel date
- Rescheduling and departure delays can be made through the Call Center or Lion Air Group ticket counters.
- Rescheduling conditions are subject to each airline policies and availability
| Date of Issue | Date of Travel | Reschedule Rules | Routes |
| - | - | - Free rescheduling is only valid once before 1 July 2020.
- New travel dates up to 31 October 2020
- Customers who are still unable to confirm a new departure schedule, can submit a departure delay for 3 months
(Completed travel - already back to the origin) | All routes |
| - | 10 - 16 August 2021 | - Valid for one-way or return or connecting tickets in the same booking code.
- Free of rescheduling fare and only pay the fare difference (if available)
- Changes apply to the same airline and class of service
- Rescheduling can be done up to a maximum of 3 (three) months from the initial flight ticket.
(Completed travel - already back to the origin) | All Route |
Reroute
- Changing route cannot be done.
- Reroute conditions are subject to each airline policies and availability
Clean Protocol
Mask - Before the flight, while on the plane until landing and on arrival and exit from the airport.
PCR Or Rapid Test
Proof of health test (Rapid Test, PCR Test and or medical certificate) - The validity period follows the health documents used.
Travel Document
ID Card - ID card or other valid ID. Electronic Health Alert Card (e-HAC) - A card that serves as a media extension (communication, information, and education) for the perpetrators of the trip or crew.
