Airlines Ticketing Guidelines and Policy

This section contains information regarding airline policies and regulations of flight tickets issued by airlines. You can check the terms and conditions for flying, as well as detailed information about refund, reschedule, or reroute policies. The information listed on this page is for reference only and can be changed at any time by the airline without prior notice. We will continue to provide the most updated information. However, t-mates still need to find out as much detail as possible about the policies of the airline before purchasing flight tickets, scheduling your flights, and so on.

COVID-19 Infopage Terms & Conditions

The occurrence of the COVID-19 pandemic in various parts of the world has caused concern and attention, including the government and tourism businesses. As an online travel agent who wants to always prioritize t-mates needs and safety, tiket.com provides information related to the COVID-19 pandemic, area restrictions, travel regulations, etc. through this infopage taken from a variety of trusted sources.

The information on this infopage is made only for reference and cannot be used as a full reference for traveling or purchasing products. t-mates are advised to do information search from sources made by the relevant authorities as well as carrying out the recommended health protocols and check COVID-19 status in the destination.

Additionally, regulations or terms related to tiket.com products purchased may be different from what is written on this infopage, because it refers to the policies of each provider and/or may change at any time without prior notice. This infopage only provides general information for the benefit of the reader and is not made to fulfill requests or interests of certain parties.

This infopage will continue to be updated by tiket.com. t-mates are advised to visit tiket.com application from time to time to be aware of such updates.

tiket.com is the sole proprietary for any information contained in this COVID-19 Infopage, therefore any use in general by any third party for whatsoever reason must obtain prior written approval from tiket.com.

General Requirement

Important

The terms and conditions informed on this page are fluctuating and are subject to change without prior notice.

The policies in effect during the refund application process are based on airline regulations.

Due to the COVID-19 situation around the world, refund requests have increased significantly. Therefore, refund processing takes longer than usual.

tiket.com will continue to follow up until the refund process from the airline is complete.

Special Protocol

Before you travel, make sure you have checked all the travel requirements, such as the COVID-19 free certificate you must prepare, visa suspension, and quarantine rules at origin, transit/connection, and destination.

Note:

• To cover your mouth and nose, use medical protective masks and fibers.
• Visors (face shield) or FFP2 masks with valves are not allowed.
• For long trips, it is advisable to bring extra masks to change if the one you use becomes damp.
• Children under 6 years of age do not need to use a face mask.
• Effective 1 September 2020, exemption from using masks is only possible if supported by a health certificate with a negative PCR test result (taken within 2x24 hours before the flight).

Refund

Refund as per the airline's normal rule. We suggest you to submit an Open Ticket.

Open Ticket

The conditions for submitting an Open Ticket are as follows:

• Submissions must be made no later than 31 Aug 2021

Reroute

• Submitting a re-route can be done while using the same airline.
• Submissions are made at the related airlines.
• The re-route fee will be waived.
• Submission should be done before 31 August 2021.
• Fare differences and other additional charges (e.g. applicable taxes) will apply.
• Reroute conditions are subject to each airline's policies and availability.