Airlines Ticketing Guidelines and Policy

This section contains information regarding airline policies and regulations of flight tickets issued by airlines. You can check the terms and conditions for flying, as well as detailed information about refund, reschedule, or reroute policies. The information listed on this page is for reference only and can be changed at any time by the airline without prior notice. We will continue to provide the most updated information. However, t-mates still need to find out as much detail as possible about the policies of the airline before purchasing flight tickets, scheduling your flights, and so on.

COVID-19 Infopage Terms & Conditions

The occurrence of the COVID-19 pandemic in various parts of the world has caused concern and attention, including the government and tourism businesses. As an online travel agent who wants to always prioritize t-mates needs and safety, tiket.com provides information related to the COVID-19 pandemic, area restrictions, travel regulations, etc. through this infopage taken from a variety of trusted sources.

The information on this infopage is made only for reference and cannot be used as a full reference for traveling or purchasing products. t-mates are advised to do information search from sources made by the relevant authorities as well as carrying out the recommended health protocols and check COVID-19 status in the destination.

Additionally, regulations or terms related to tiket.com products purchased may be different from what is written on this infopage, because it refers to the policies of each provider and/or may change at any time without prior notice. This infopage only provides general information for the benefit of the reader and is not made to fulfill requests or interests of certain parties.

This infopage will continue to be updated by tiket.com. t-mates are advised to visit tiket.com application from time to time to be aware of such updates.

tiket.com is the sole proprietary for any information contained in this COVID-19 Infopage, therefore any use in general by any third party for whatsoever reason must obtain prior written approval from tiket.com.

General Requirement

Important

The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination.

Detailed information specifically for Singapore's destination and transit airports, please click here.

Refund

Scoot airlines provide 2 options for refunds; in form of cash and Scoot Voucher.

As for refund with the form of Scoot Voucher, the conditions are as follows:

• Scoot Vouchers cannot be cashed in cash or credit card balance if the voucher is not exchanged.
• Scoot Vouchers can only be exchanged once and cannot be used a second time.
• Scoot Vouchers is non-transferable
• If your initial payment mode includes a voucher payment, please note that the 120% Scoot Vouchers option will not apply to the number of bookings paid using the voucher.
• For such vouchers expiring between 1 February – 31 July 2021, both dates inclusive, Scoot will progressively send an e-mail regarding auto-extension of the validity period of voucher for another 24 months. The expired voucher will be voided and a new voucher valid for 24 months will be issued with updated Terms and Conditions. For more information, click here.

Reschedule

• Reschedule fee will be waived
• Submit the reschedule through the airline's website
• Fare differences and other additional charges (e.g. applicable taxes) will apply

Reroute

• Submitting a re-route can be done while using the same airline
• Submissions are made at the related airlines
• If the reroute ticket price is greater than the initial ticket, the price difference will be paid by the passenger. If the ticket price is lower than the initial ticket, then the price difference will not be given to the passenger.