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Turkish Airlines

Airlines Ticketing Guidelines and Policy

This section contains information regarding airline policies and regulations of flight tickets issued by airlines. You can check the terms and conditions for flying, as well as detailed information about refund, reschedule, or reroute policies. The information listed on this page is for reference only and can be changed at any time by the airline without prior notice. We will continue to provide the most updated information. However, t-mates still need to find out as much detail as possible about the policies of the airline before purchasing flight tickets, scheduling your flights, and so on.

 

COVID-19 Infopage Terms & Conditions

The occurrence of the COVID-19 pandemic in various parts of the world has caused concern and attention, including the government and tourism businesses. As an online travel agent who wants to always prioritize t-mates needs and safety, tiket.com provides information related to the COVID-19 pandemic, area restrictions, travel regulations, etc. through this infopage taken from a variety of trusted sources.

The information on this infopage is made only for reference and cannot be used as a full reference for traveling or purchasing products. t-mates are advised to do information search from sources made by the relevant authorities as well as carrying out the recommended health protocols and check COVID-19 status in the destination.

Additionally, regulations or terms related to tiket.com products purchased may be different from what is written on this infopage, because it refers to the policies of each provider and/or may change at any time without prior notice. This infopage only provides general information for the benefit of the reader and is not made to fulfill requests or interests of certain parties.

This infopage will continue to be updated by tiket.com. t-mates are advised to visit tiket.com application from time to time to be aware of such updates.

tiket.com is the sole proprietary for any information contained in this COVID-19 Infopage, therefore any use in general by any third party for whatsoever reason must obtain prior written approval from tiket.com.

General Requirement

 

Important

The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

 

Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.

tiket.com will continue to follow up until the refud process from the airline is complete.

 

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination. 

  • Specifically for Singapore VTL flights with Turkish Airlines are only valid for Flight Number TK54 with flights scheduled every Tuesday. For detailed flight hours and more information, please check here.

 

Refund

Refund as per the airline's rules below. Specifically for the conditions for EMD / Travel Voucher are as follows:

  • Bonus up to 15% of the total initial ticket value for subsequent ticket purchases
  • The initial ticket purchase cannot be canceled prior to notification from the airline
  • Vouchers are not transferable
  • If the value of the voucher is greater or vice versa from the purchase of a new ticket, one-time voucher can be made for the remaining amount
  • Vouchers cannot be used / combined with coupons or other discount codes.

Ticket Purchase Date

Flight Period

Routes

Type of Refund

Voucher Validity 

21 Mar - 31 Oct 2020 On / before 31 Dec 2020

All routes 

Cash (Normal regulation)

-

On / before 20 Mar  2020 On / before 31 Dec 2020 All routes Cash (Normal regulation) -
Before 20 Mar - 31 Oct 2020 On / before 31 Dec 2021 All routes (if there is cancellation from the airline) EMD / Travel Voucher  Validity period and submission of EMD / Travel Voucher activation are valid for 2 years after the EMD / Travel Voucher is issued.

 

Open Ticket

The conditions for submitting an Open Ticket are as follows:

Ticket Purchase Date

Flight Period

Routes

Ticket Validity Period

21 Mar - 31 Oct 2020 On / before 31 Dec 2020 All routes  31 Dec 2021 
On / before 20 Mar 2020 On / before 31 Dec 2020 All routes 31 Dec 2021 
Before 20 Mar - 31 Oct 2020 On / before 31 Dec 2021 All routes (if there is cancellation from the airline) 31 Dec 2021 

 

Reschedule

The following are rescheduling provisions from Turkish Airlines:

  • Reschedule/change fee will be waived
  • Waiver for reschedule/change fee permitted for one time only
  • Fare differences and other additional charges (e.g. applicable taxes) will apply
Date of Issue Date of Travel Reschedule Rules Routes
21 Mar - 31 Oct 2020 On/Before 31 Dec 2020 The new flight should be done before 31 Dec 2021.
( Completed travel - already back to the origin  )
All Routes
On / before 20 Mar 2020 On/Before 31 Dec 2020

The new flights should be done before 31 Dec 2021

( Completed travel - already back to the origin  )

All Routes
Before 20 Mar - 31 Oct 2020 On / before 31 Dec 2021 (If there is cancellation from the airline) The new flight should be done before 31 Dec 2021.
( Completed travel - already back to the origin )
All Routes

 

Reroute

  • Submitting a re-route can be done while using the same airline
  • Submissions are made at the related airlines
  • Reroute / change fee will be waived
  • Waiver for reroute/change fee permitted for one time only
  • Fare differences and other additional charges (e.g. applicable taxes) will apply
  • This should be done before your original date of travel