Flight Refund in different currencies
Refund payments will be made with the currency you used when purchasing the flight ticket.
Flight Refund is a feature provided by tiket.com for submitting a cancellation of domestic and international flights through desktop, mobile web, and tiket.com app. Now you don’t need to worry if your plan got cancelled, with the Flight Refund feature, you can get a refund in a few quick and easy steps!
During COVID-19 pandemic, the flight refund policy from tiket.com can be seen on refund policy section below.
1. Open tiket.com website on desktop and login to your account. Choose the “My Order” menu, go to “Flights” tab, then select the booking that you want to cancel. Point the cursor to the three dots button on the top right to find "Refund" option.
2. Click on the three dots button on the right side of the flight booking that you want to cancel and click “Refund” button. If you book with the Worry-Free feature, the button shows as “Worry-Free Refund.” Make sure that your order is refundable based on each airline’s policy. If not, then the button will appear inactive.
3. Double-check your flight details including the departure date and route. If everything is correct, click continue to proceed. If you have more than one flight in one booking ID, you can choose the flight route that you want to refund.
4. Give your refund reason by selecting on one of the options given. Click continue to proceed.
5. Choose the passenger details that you want to cancel and specify the most relevant refund reason. Click "Continue".
6. Review your cancellation request and estimated refund amount. Your refund estimation for the flight that you have selected will appear complete with the details and the refund method. Read the Terms and Conditions, tick to agree then click “Continue" to submit your refund request.
7. Your refund submission is completed! Click “Check Refund List” or “Go to My Order” to see your refund progress and status. The refund process takes 14 days from the date the submission is received for domestic flights (except AirAsia) and up to 90 business days for international flights or determined otherwise by the airline.
8. You can track your submitted refund by clicking on each flight order and see the refund status, which will appear Requested, On Process, or Refunded. You will receive a notification if your refund submission has been completed or rejected.
During COVID-19 pandemic, the flight refund policy from tiket.com is written below, but is subject to change at anytime.
1. How much is the refund that I will get?
Your total refund depends on each airline’s policy, refund reason, and the filing distance from the date of the booked flight.
2. Will I get a notification when the refund is completed or rejected?
Yes, there will be two emails from tiket.com:
I. When you submit your refund request, the first email will be sent to notify you that your refund request will be processed.
II. When the refund is complete, the second email will be sent to notify you that your refund has been completed or rejected.
3. How to check Refund status on tiket.com app?
Click Refund List, click on each refund request that you have submitted to see status details.
These are the following status details that you will see:
- Submitted: Your refund request has been received
- On process: Your refund request is currently being processed
- Refunded: Funds have been returned to the registered bank account
- Rejected: Refund request is rejected
4. Can the refund amount differ from the estimated refund?
Yes. This might occur due to changes in regulations and calculations of each airline or not yet added with a credit card or transfer fee.
5. How can I cancel the refund submission?
Unfortunately, any refund submission cannot be canceled. Therefore please make sure and read all Terms and Conditions applied before submitting your refund.
