Ignis is a platform that enables you, tiket.com To Dos partners, to monitor orders and manage products with ease. On Ignis, you can also find customer information and ticket redemption details in real-time. Manage your business better with Ignis by tiket.com.
Register and sign in to Ignis
Create your Things To Do and package to start selling.
Manage your Things To Do and sales
1. What should I do once I have registered and signed in on Ignis?
Once you have registered and signed in on Ignis, you can start to create new Things To Do and package.
Please follow these steps to start creating new Things to Do and packages:
Go to Home and click Add New Things to Do button to create new Things To Do OR
Click on my Things To Do tab on the top of the page and you will be redirected to my Things To Do List page. You can also create your Things To Do by clicking the Add New Things To Do button on this page.
My Things to Do List page will show all of the Things to Do and packages that you have created.
Once you are done with Things To Do creation, you can start creating your new package by clicking the Add Package button under each of your Things to Do on the My Things to the List page.
2. How do I choose between Mark-Up or Commission scheme?
To fill in your pricing configuration and choose between Mark-Up or Commission, please choose according to the deal you have made with the account manager in charge. If the deal you made was a mark-up scheme only, then the Commission scheme button isn’t clickable, and vice versa.
3. Can I change my pricing configuration?
To change your pricing configuration please contact your account manager from Tiket.com to do so. Please refrain from changing it from markup to commission or vice versa without liaising with our team.
4. If I don’t understand how to fill in the form, who should I contact?
Please refer to the steps on how to fill the forms on the guide package provided by our team. If you still have any questions or need further assistance, don't hesitate to get in contact with your account manager.
1. How do I fill in my pricing?
To fill in the pricing form, please follow these steps:
Choose the ticket type for your packages. Can be Pax, Adult, others. One package can have more than one ticket type.
Next is to fill in the price of your ticket.
If you have chosen the Commission scheme when you created your Things To Do, then please refer to:
a. On Site Ticket Price: The regular price that you use to sell on your TTD site.
b. Amount paid by customers: The price that will be shown on Tiket.com. This is what the customer will pay.
c. Your earnings: This number is calculated Automatically. This is basically the amount you will receive (already deducted from your commission to Tiket.com)
If you have chosen the Mark Up scheme when you created your Things To Do, then please refer to:
a. On Site Ticket Price: The regular price that you use to sell on your TTD site.
b. Price for Tiket.com: Your selling price for Tiket.com. This is basically what you will earn per ticket sold.
c. Amount paid by customers: This is the amount your customer pays on Tiket.com. This field is filled in automatically by the system.
Then list down what’s included in this price, and what’s not included in the price of the ticket.
Please remember that your payment scheme (commission or markup) is determined by the one you selected when you created your Things To Do.
2. I don’t understand how to fill in the form. Is there anyone I can contact to?
Please refer to the step by step how to fill the forms on the guide package provided by our team. If you still have any question or need further assistance, don't hesitate to get in contact with your account manager.
1. What do the status of my Things To Do mean?
Things to Do and Package status definition:
Live: Your Things To Do or package is shown on the tiket.com app and website. You can take down your Things To Do and package from tiket.com by turning off the Live button here as well.
Awaiting Review: Your Things To Do needs to be reviewed by the content team. Please wait for around 14 business days for it to be reviewed.
Need Revision: Your Things To Do or package is already been reviewed by the content team, but there are still some revisions to be made in order for it to be approved.
Ready To Be Live: You can find your approved Things To Do and Package here. You can set them to Live by clicking on the Set as Live button.
Draft: Things to Do or Package is still in the creation process. You haven’t submitted it yet.
1. How long should I wait for my Things To Do to get approved?
Our team will take approximately 14 business days to review your Things to Do and package. Please check your email regularly to see the updates of your approval.
2. How do I know whether my Things To Do is already approved?
Please check your email regularly to see the status of your Things to Do and package creation.
3. What if my Things To Do and packages are rejected? Can I resubmit the request?
We will notify you through email if your Things to Do or package is rejected. Our team will provide you with the review notes on what you should change. Once you have revised it according to the review notes, please resubmit again and wait for another approval.
4. Is my Things To Do/package live directly once the status is Live and categorized under the Live tab on the Things To Do List?
When the status of your Things To Do and Package is Ready To Be Live, then you can click on the Set as Live button to set them live on tiket.com. Once you have clicked the button, your Things To Do or package will be moved to the Live category. You will not be able to see them on tiket.com before doing so.
1. Can I change my LIVE things to do? Will it change directly after I change anything on Ignis?
Yes, you can change your live Things To Do or package. Please bear in mind that any edits made to the live Things To Do/package will not be automatically reflected until it has been approved. Once a revision has been submitted for approval, you can not make further edits. The live Things To Do/package will then be automatically updated according to the approved changes. Please follow the steps below to make any edits to your Things To Do:
Click the Change button on your Live Things To Do
Click proceed on the pop-up shown
You will be redirected to your Things to Do/package form to change any content
Your Live Things To Do will be found under the tab Awaiting Review while waiting for tiket.com team to review the changes made. Once again, any changes made will not be automatically reflected until the changes is approved.
Once the changes made have been approved, then your live Things To Do/Packages will be automatically updated with the latest changes made.
2. Can I change anything without having to go through approval process?
All changes made to your Things to Do and package need to go through the approval process by our tiket.com team.
3. Can I change multiple product or package information at the same time?
As of now, you are not able to edit or make changes to multiple Things To Do or packages at the same time.
1. I haven’t finished editing a LIVE Things To Do but I saved it as a draft, will my LIVE product be affected by this?
Your Live product will not be affected until after you submit the DRAFT and it gets approved by the tiket.com team. Before submitting and getting it approved, there won’t be any changes to your currently LIVE product.
2. I want to continue the draft I made before, where can I find the draft?
To find the draft made on your Things To Do or Package, please go to the Things To Do List page and find the tab DRAFT to find the draft you are working on. You can also click on EDIT on your Things To Do/package and continue with your draft if you ever made it before.
1. I want to see the changes made to my Things To Do and Packages, where can I find the list of edits?
To see any detailed log of what changes are made on your Things To Do/package, please click the VIEW LOG button next to each of them. You will be able to see the different versions of your Things To Do/packages at a particular time when changes have been made.
How do I see my active Things To do on the tiket.com app or website?
Steps to see your live Things to Do on the tiket.com app:
Open the tiket.com app and tap on the To Do icon.
Search your Things to Do’s name on the search bar.
You’ll see your Things to Do under the Recommended Things to Do section. If you can’t find your Things to Do, click See All.
Once you find it, click your Things to Do to view the detail of your products.
Steps to see your active Things to Do on tiket.com website:
Open tiket.com on your browser and choose the To Do icon.
Search your Things to Do’s name on the search bar.
Your Things to Do will appear under the Recommended Activities section. If you can’t find your Things to Do, click See All.
Once you find it, click your Things to Do to view the details of your product.
1. How to take down my Things To Do that I don’t want to sell anymore?
To remove your Things To Do or package from the tiket.com website, please set the toggle Set as Live off. Once the toggle is off, then your Things To Do or package will be moved to the tab Ready To Be Live You can set them to live again anytime by setting the toggle back On.
Once you tried Ignis to manage your Things To Do products on tiket.com, please let us know what you think. Give us your feedback by filling out this form.
