Multi-insurance is travel insurance offered by tiket.com. Enjoy a safer, more comfortable, and protected trip by purchasing insurance together with your flight tickets through the tiket.com app, website, or mobile web. You can choose which insurance you want according to your travel needs freely!
1. Search flights
Go to the Flights page on the tiket.com app and search for flights.
2. Choose your flight
Select the airline and departure schedule that you prefer.
3. Select your ticket
See the flight details, then choose the available plane ticket.
4. Enter the passenger details
Enter the passenger data and make sure they’re correct, then continue the booking process.
5. Select the insurance you want
On the next page, add the insurance type you need from the Extra Protection menu.
6. Complete your transaction
Complete your transaction. See the details of your order on the Your Orders page.
For a safer trip and peace of mind, let's find the right insurance product for you! Click on the insurance of your choice and check out its benefits.
Full Protection
Protection from accidents, trip delays or cancellations, baggage loss, and more.
Read the detailsBaggage Insurance
Extra assurance for your baggage from the possibility of damage, loss, or delay.
Read the detailsFlight Delay Basic
Protection from inconveniences during your trip, such as flight and baggage delays.
Read the detailsFlight Reschedule Protection
Get compensation for flights that are rescheduled or canceled by the airline.
Read the detailsConnecting Flight Protection
Protection from missed connections or other disruptions on connecting flights.
Read the details1. What is Insurance?
tiket.com presents Insurance to make you feel safe and protected on your trip. And now, to give you greater freedom of choice, available travel insurance is now divided into several categories.
2. How can I buy Insurance?
You can buy the Insurance type(s) that you want on tiket.com when you book airplane ticket(s) on tiket.com app or website.
3. Who can buy Insurance?
Minimum and maximum age requirements and citizenship status are different for each Insurance type. Please check the details of each type of Insurance for more information.
4. How many types of Insurance are there?
5. Does Insurance cover flights that depart from abroad?
No. Your flight must depart from Indonesia to receive benefits from Insurance. Insurance Policy will not be applicable if you take 1 trip from abroad to Indonesia.
6. How much premium should be paid to get Insurance?
The insurance premium would depend on the type of flight that you book from tiket.com. The price that you pay on booking form is the total prices that include the price of Insurance Premium and Administration cost.
7. Can I add Insurance Benefit?
No. Your Insurance benefits are fixed and can’t be added/enhanced.
8. What is Insurance benefit?
Each type of insurance protects different things specifically. Please check the details of each type for more information.
9. I booked a flight at tiket.com, but I missed buying Insurance. Can I buy it separately?
No. Your Insurance can only be purchased in conjunction with airline ticket purchases.
10. I need to cancel my flight. Can I get the refund for my Insurance purchase?
Your Insurance premium is non-refundable for any reason.
11. How can I file a claim?
12. Is there a time-line for filing a claim?
Claim(s) must be filed at the latest within 30 (thirty) days after the date of the event or as soon as possible after the event by the User along with the supporting documents or evidence to expedite the verification process.
13. How much time needed to process a claim payment?
Payment will be processed within 14 (fourteen) working days since the claim was approved.
