Property Protection| tiket.com

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Only for transactions in IDR

Property Protection is only available for transactions in IDR. If you want to add this protection to your property, change your currency selection to IDR before transacting.

What is Property Protection?

Property Protection is an insurance product for your property available for purchase on tiket.com. It fully protects your property from many risks, so you can rent out your property with peace of mind.

Buy the insurance, starting from only IDR 5,000, and claim the benefits easily. It's time to protect your property with Property Protection from tiket.com!

The Benefits & Premium Costs of Property Protection

Here are the Property Protection packages and plans available and the benefits offered.

Package	Price	Damage to the building & content of the property owners	Public liability of the property owners	Maximum limit*
Standard Protection	IDR 5,000	Available	-	IDR 25,000,000
Premium Protection	IDR 7,700	Available	Available	IDR 25,000,000
Maximum Protection	IDR 10,000	Available	-	IDR 50,000,000

*If 1 Order ID contains more than 1 unit/room, the compensation value is fixed at the coverage limit listed in the benefits table above for the property registered with the insurance (not multiplied by the number of units/room).

How to Apply for Property Protection on tiket.com

1. The protection package will be applied automatically

The Standard Protection package will be applied automatically to each room on your property. But you can disable it if it's not needed.

2. Change your protection package (if needed)

You can upgrade the protection package on the Property Protection page.

3. Pay the premium later

You only pay when a reservation is made and the guest successfully checks in. The premium will be deducted automatically from the guest's payment.

How To Claim the Insurance Benefit

1. Check the Extranet page

Select the "Property Protection" menu, then click "Request Claim" at the top-right.

2. Complete details & request claim

You will be directed to the insurance provider page. Make sure all data is correct and complete.

3. Wait for approval

You will receive updates via email. Claims approval is entirely up to the insurer's decision.

Information on the Claim Submission

The following are the mandatory documents required to claim your insurance.

The claim form provided digitally by Cermati Protect which contains the following information: Name of the Insured, No. Identity / No. ID card, gender, address, date of birth, Mobile phone No., Email, Date of Loss, Place of Loss, Chronology of Loss, Bank Account No., Bank Name, Name of Account Holder
Insured Personal Data as registered through tiket.com (KTP/SIM/Family Card for Indonesian citizens and Passport/KITAS/KITAP for foreigners)
Family Card (KK), if the Insured who submits a claim is under the age of 18 (eighteen) years

T&C and Other Info on Property Protection

This Property Insurance is an insurance product from Great Eastern General Insurance Indonesia Ltd. (GEGI) which acts as the Insurer and has been licensed and supervised by the Financial Services Authority (OJK)
The product marketed is an Insurance Product.
Insured means you as the owner of the property on tiket.com whose name is registered as a participant at the time of purchasing this insurance product along with booking property accommodation on tiket.com.
Property Insurance can only be purchased through the extranet website page provided by tiket.com for Property Owners.
This Property Insurance applies to Indonesian Citizens (WNI) and Foreign Citizens (WNA) who have a residence permit and do business in Indonesia.
tiket.com does not manage the insurance premiums and only acts as an intermediary through the tiket.com website or mobile application between you as the Insured and Great Eastern General Insurance Indonesia Ltd. (GEGI) as the Insurer, which in the process involves PT Fokus Solusi Proteksi (Cermati Protect) as the Insurance Broker appointed by tiket.com.
tiket.com has no obligation and/or responsibility related to the purchase of this insurance product.
PT Fokus Solusi Proteksi (Cermati Protect) does not have any obligations and/or responsibilities related to the purchase of this insurance product, including the results of the claim assessment decided by Great Eastern General Insurance Indonesia Ltd. (GEGI) in the future.
tiket.com has the right, without prior notice, to take the necessary actions if fraudulent actions are found from its users.
Great Eastern General Insurance Indonesia Ltd. (GEGI) has the right, and without prior notice, to make changes to the coverage of this insurance product, to update from time to time the terms and conditions of this insurance product as long as it does not conflict with the applicable laws in the Republic of Indonesia.
By purchasing this Property Insurance product, the Insured will get insurance benefits which can be seen in the Table of Benefit according to the purchased Package and Plan.
The summary of coverage for the purchase of this insurance product will be sent via email to the Insured individual registered on tiket.com.
By purchasing this Property Insurance, you agree to the terms and conditions set by Great Eastern General Insurance Indonesia Ltd. (GEGI), including but not limited to the decision of Great Eastern General Insurance Indonesia Ltd. (GEGI).
You are advised to carefully read all explanations of the coverages and exclusions contained in the Wording Policy of Great Eastern General Insurance Indonesia Ltd. (GEGI) which is sent together with the summary of coverage to your email address.
You can report claims by accessing the Cermati Claim Portal.
Submission of claims can be submitted within 7 (seven) calendar days from the date the loss occurred along with the required documents or other evidence required for the claim verification process. All costs incurred to obtain such documents or evidence are your responsibility.
You are advised to carefully read all explanations of the coverages and exclusions contained in the Wording Policy of Great Eastern General Insurance Indonesia Ltd. (GEGI) which is sent together with the summary of coverage to your email address.
The claim assessment process will be conducted within a period of 7 (seven) calendar days from the date the documents are declared complete by the insurer.
The claim benefit payment will be made within a maximum of 14 (fourteen) calendar days from the date the loss value is approved by the insurer and the policyholder/insured upon receipt of the approval letter signed by the policyholder/insured.
The types of buildings/properties that can be covered under this insurance product are buildings/properties in the form of Residences, Apartments, Villas, and other lodging accommodations other than Hotels.
If the Insured (Property Owner) has other specific insurance policy, such as property and public liability insurance, then this insurance benefit is in-excess from the specific policy and does not apply to double claims.
This insurance product is valid in all areas and jurisdictions of the Republic of Indonesia.
You authorize Great Eastern General Insurance Indonesia Ltd. (GEGI) to use or provide information and/or other information about you as the Insured that is available, obtained, or stored by Great Eastern General Insurance Indonesia Ltd. (GEGI) (as stated in the request issuance of this insurance policy, policies, or other documents from Insurance Products) in the context of submitting the issuance of this insurance policy, information on policy provisions for the application for issuance of this insurance policy, requests for data in terms of handling claims for this insurance, as well as payment of claims for this insurance. You also understand that you have the right to make corrections or additions to the information and information regarding you as the Insured by contacting Great Eastern General Insurance Indonesia Ltd. (GEGI).
You authorize Great Eastern General Insurance Indonesia Ltd. (GEGI) to use and/or provide information and/or information about you as the Insured to other parties, namely reinsurance (in terms of insurance risk assessment) and/or regulations and/or institutions that have a cooperative relationship with Great Eastern General Insurance Indonesia Ltd. (GEGI) (if any) in connection with this insurance policy. The data provided is your data as the Insured relating to the issuance of this insurance policy and is only for the benefit of insurance coverage.
This insurance product is not applicable for camping, glamping, and campervan type
A portion of the premium paid by the Insured or Policyholder is forwarded as commission to the marketers for the purpose of marketing the Insurance Product.
By purchasing the Property Insurance product, the Insured has read, understood, and agreed to every term and condition of the Property Insurance product consciously and without coercion from any party, including but not limited to decisions made by Great Eastern General Insurance Indonesia Ltd. (GEGI).

1. What is Property Insurance?
Property Insurance is a liability insurance made specifically for property owners registered on tiket.com. This insurance provides compensation to property owners and/or other third parties that are guaranteed under the coverage in accordance with the selected Package and Plan. The compensation is given if the property owner and/or other third parties guaranteed under the coverage in accordance with the selected Package and Plan experience a loss caused by factors guaranteed according to the selected Package.

2. How can I get Property Insurance?
This insurance can be obtained by activating the Insurance feature on the Extranet website available for property owners on tiket.com.

3. Who can own the Property Insurance?
Property Insurance can be owned by registered property owners who market their properties on the Homes menu.

4. How long does the Property Insurance coverage last?
Property Insurance is valid throughout the length of the rental/stay period booked by the guest/tenant via tiket.com.

5. How much do I have to pay to get Property Insurance?
The amount of the Insurance Premium rate is listed on each Package and Plan offered on the Extranet website that is available to property owners on tiket.com.

6. What are the benefits of Property Insurance?
You can see the detailed benefits of the Property Insurance in the Table of Benefits section and in the “Surat Rangkuman Perlindungan” and Policy Wording that you will receive as the property owner via email.

7. How do I apply for Property Insurance Cancellations and Refunds?
Cancellations and Refunds of Property Insurance can be done by submitting a report to tiket.com in accordance with the Cancellation & Refund Policy, which is listed in the Special Terms and Conditions section.

8. How do I apply a Change of Schedule for the Property Insurance?
Schedule changes to Property Insurance can be made by submitting a report to tiket.com in accordance with the Rescheduling Policy, which is listed in the Special Terms and Conditions section.

9. Are there any costs at my own risk?
Your own risk costs will depend on the Package and Plan you choose. Further information on this matter can be found on the Table of Benefits section and on the “Surat Rangkuman Perlindungan” and Wording Policy that you will receive as the property owner via email.

10. What are the exclusions of the Property Insurance?
Property Insurance exclusions of coverage can be seen on the Wording Policy issued by Great Eastern Indonesian General Insurance Ltd.

11. How do I make a claim?
Claims can be reported or submitted via the Cermati Claim Portal at https://www.cermati.com/pusatklaim/tiketnha/property.

12. Is there a time limit for filing a claim?
You, as the property owner, must submit a claim and fulfill all claim documents completely and correctly within 7 (seven) calendar days after the date of the incident or as soon as possible after the occurrence of the incident accompanied by claim documents and/or other evidence required by Great Eastern General Insurance Indonesia Ltd. to simplify the claim verification process. If there is a shortage and/or error in the claim document, then you can complete the claim document within 14 (fourteen) calendar days from the date of the initial claim submission. All costs incurred to obtain such documents or evidence are your responsibility as the Insured.

13. How long does it take to process a claim payment?
As the property owner, you must submit a claim within 7 (seven) calendar days following the incident date or as soon as possible thereafter, accompanied by the necessary claim documents and/or other evidence required by Great Eastern General Insurance Indonesia Ltd. to facilitate the claim verification process within 14 (fourteen) calendar days after the initial claim submission. All costs incurred to obtain such documents or evidence are your responsibility as the Insured.

14. How do I receive a claim payment?
After the claim is approved by Great Eastern General Insurance Indonesia Ltd., payment of the claim will be made via bank transfer to an account in your name, with the amount as agreed by Great Eastern General Insurance Indonesia Ltd., and with the following mechanism:

The payment of the Public Liability to the Property Owners, Damage to the Building and Contents of the Property Owners, and Loss of Rent to the Property Owners will be made by Great Eastern General Insurance Indonesia Ltd. by means of transfer to a bank account.

15. If I make a Schedule Change/Reschedule, is my policy still active?
Yes, your insurance policy will remain active as long as the Schedule Change/Reschedule is carried out in accordance with the conditions required in the Special Terms and Conditions section under the Reschedule Policy section.

Coverage	*Required Documents (Softcopy)**
Public Liability to the Property Owners	Property Damage: A letter of claim for losses from a 3rd party detailing the damage that occurred as well as details of the costs that need to be borne by the Insured Other related documents belonging to the Insured if required. Personal Injury: A letter from the property owner stating the occurrence of an accident that injures the tenants/other parties in the accommodation area Original receipts for medical expenses Doctor's diagnosis record/original medical report Other related documents belonging to the Insured if required.
Damage to the Building and Contents of the Property Owners	Details of damaged buildings/items supported by repair or repurchase invoices Damage photos Police or Local Apparatus Report (especially for claims due to fire, explosion, riot, civil commotion, and burglary) BMKG report letter (specifically for claims due to natural disasters) Other related documents belonging to the Insured if required.
Loss of Rent to the Property Owners	A statement letter from the property owner explaining the reasons for the unoccupied room/property and alternative solutions Proof of new room/property booking Other related documents belonging to the Insured if required.