Jetstar

Cabin Baggage

• 1 (one) cabin baggage and 1 (one) personal item with a maximum total weight of 7 (seven) kg.
• The dimensions of the item must not exceed 56 cm x 36 cm x 23 cm.

Checked Baggage

• Checked baggage allowance depends on the type of fare or bundles purchased. Passengers have the option to purchase an additional baggage allowance if needed.
• Starter Economy Rates:

1. Does not include checked baggage allowance.
2. Passengers can purchase a baggage allowance of 15 kg, 20 kg, 25 kg, 30 kg, 35 kg, or 40 kg.

• Starter Economy Fares with Plus bundle:

1. Checked baggage allowance of 20 kg (10 kg for Jetstar Japan (GK) domestic flights.
2. Passengers can purchase up to an additional 20 kg if they need it (up to 30 kg for Jetstar Japan (GK) domestic flights).

• Starter Economy Fares with Max bundle:

1. Checked baggage allowance is 30 kg.
2. Passengers can purchase up to an additional 10 kg if they need it.

• Starter Economy Fares with Flex bundle:

1. Does not include checked baggage allowance.
2. Passengers can purchase a baggage allowance of 15 kg, 20 kg, 25 kg, 30 kg, 35 kg, or 40 kg.

• Business Rates with Max bundle:

1. 30 kg checked baggage allowance.
2. Passengers can purchase up to 10 kg additional checked baggage allowance.

• Baggage allocation may be different for each flight route; please visit the airline's official website for more details.

Public policy

• Every passenger must occupy the seat which is determined during check-in.
• Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
• Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
• Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
• It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.

Expectant Mother Policy

• Flights of less than 4 (four) hours:

1. Single pregnancy – up to the end of the 40th week.
2. Multiple pregnancy – up to the end of the 36th week.

• Flights of 4 (four) or more hours:

1. Single pregnancy –up to the end of the 36th week.
2. Multiple pregnancy – up to the end of the 32nd week.

• Passengers with a gestational age of 28 weeks or more, must bring a health certificate from a midwife or personal doctor.

1. The certificate is dated no more than 10 days before the trip.
2. This document must confirm:

1. estimated date of birth
2. is it single or multiple pregnancy
3. that pregnancy is free of complications
• Passengers with complicated pregnancy conditions must obtain medical clearance from the airline, please download the medical clearance form here.

Specific Medical Condition Policy

• Airlines can help passengers:
• with limited mobility requiring wheelchair assistance, outpatient assistance, and onboard and off-board assistance;

1. who are deaf or have hearing loss;
2. who are blind or have visual impairments;
3. who travel with a companion dog; and
4. who travel with assistive devices
5. which requires oxygen to travel

• To get this service, passengers must contact the airline in advance.
• If traveling from or within Australia or New Zealand, it is mandatory to download and complete the checklist below:

1. Travel for passengers with wheelchairs, mobility aids, or restricted mobility checklists.

1. Traveling for deaf, visually impaired, who have hearing or vision impairments, or who travel on a companion dog checklist.

Infants and Children Policy

• If you are traveling with more than one infant or want to reserve a seat for your infant, you need to get our help to make your reservation. Please contact us.
• Infants can sit on the passenger's lap during the flight. Passengers will be provided with a special seat belt for babies connected to a regular seat belt.
• Passengers can purchase a separate seat for the baby, but they must sit up unaided.

1. If an infant cannot sit in an airplane seat without assistance, then passengers must bring an approved car seat so that they can be seated.

• Children aged 2 (two) years or over must purchase a ticket and travel with an allocated seat for safety reasons.

Unaccompanied Minors

• Young passengers are considered to be able to travel independently if they are in school or enrolled in secondary school and:

1. can show evidence at check-in that they are attending school or are enrolled in high school; and
2. can meet the Independent Traveler Requirements.

• Young passengers aged 12 years or over are required to present the following documents upon check-in:

1. Passport or birth certificate (proof of age for passengers aged 12 years and over);
2. School ID card from high school (could be from the previous year and maybe expired); or
3. Letter from secondary school on school letterhead stating the year and confirming current attendance or enrollment at current secondary school (including enrollment in secondary school for the year to come after graduating from primary school).

• Children who have not been enrolled in or attended secondary school will be deemed unable to travel independently and must be accompanied by an appropriate accompanying passenger.