Complete Host NEO apartments

Debiting your credit card. For all bookings, regardless of cancellation policy, that are booked for more than 30 days from the check in date, 25 percent of the total accommodations costs will be debited from your nominated credit card upon booking confirmation, with the remaining 75 percent debited 30 days before your check in date. For all bookings, regardless of cancellation policy, that are booked within 30 days of check in, 100 percent of the total accommodations costs will be debited from your nominated credit card upon booking confirmation.Cancellation policy. For bookings made under the partially refundable policy, cancelations made for more than 30 days before check in will have the nightly accommodations fare plus cleaning costs refunded, while cancelations made within 30 days of check in will have the cleaning fee refunded. For bookings made under the non refundable policy, the cleaning fee only will be refunded.Preauthorisation security hold. A 100 dollars security deposit is preauthorised 3 days before check in, charged on the day of your arrival and refunded within approximately 7 days, this is dependent on your banks timeline, after check out if there is no damage, overstay, smoking or loss of keys. We reserve the right to withhold this security deposit or part thereof in the event of damage, overstay, smoking, loss of keys etc.Credit card service fee. A 3 percent credit card processing fee applies to all transactions.Id. Please upload a copy of your driving license or passport once you receive the link to a check in form. If required by building management, your ID will be verified in person, and you may need to complete an arrival form.Parking, if provided. Check parking space dimensions for your specific room due to possible restrictions.Communication. We are available online from 9am to 10pm. For urgent matters, leave your contact number, and we will get in touch during the same hours.Check in. Please notify us of your check in time at least a day in advance, with 48 hours of notic