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Apartment

Casa Alma by Wonderful Italy

Genova, Genova

Reviews

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3.5/5
OkayFrom 2 reviews
5.0/531 Jul 2025
Daniela • Family Trip
C'était excellent!!!
2.0/54 Oct 2026
Adam • Couple Trip
The apartment itself is lovely, clean and comfortable, and the owner Mario is genuinely lovely. Our complaint is entirely about Wonderful Italy, the agency handling check-in. A few days before arrival, we told Wonderful Italy through Expedia that, due to travelling by train, we could not give an exact time but would arrive between 6–8pm. We repeatedly confirmed we would be there before 8pm. On the day, we told them we would arrive at Genoa station at around 6:40pm. The apartment is only a 15-minute walk from the station. Despite this, we were rudely told to hurry and take a taxi or risk being charged a late check-in fee. I reiterated that we would arrive well before 8pm and were walking. We arrived at the apartment at 6:52pm, yet nobody was there. Wonderful Italy then stopped responding. We waited outside for 40 minutes despite having given them our arrival window and actual arrival time. We eventually had to disturb the neighbour, who was incredibly kind and knew the owner. She contacted Mario, who contacted Wonderful Italy. Only after the owner intervened did the agency finally send someone to let us in. Without the neighbour and Mario, we would have been waiting even longer. We had done exactly what we said we would do: arrive well before the agreed 8pm deadline. Being threatened with a late fee, told to take a taxi unnecessarily, then left waiting outside while the agency ignored us was extremely poor customer service. Wonderful Italy's check-in ruined our evening

Location

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Vico alla Posta Vecchia 2, Genoa, GE, IT
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure
Check-in3:00 PM-8:00 PM
Check-out10:00 AM

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Host has indicated there is a carbon monoxide detector on the property
  • Host has not indicated whether there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher

There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 7 days before arrival with check-in instructions. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.

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Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

About Casa Alma by Wonderful Italy

Casa Alma by Wonderful Italy Location
With a stay at this apartment in Genoa (Genoa Historical Centre), you'll be a short 5-minute walk from Old Port and within 3 minutes by car from Port of Genoa Cruise Ship Terminal. This apartment is 0.1 mi (0.1 km) from National Gallery of Palazzo Spinola and 0.4 mi (0.6 km) from Basilica della Santissima Annunziata del Vastato.

Casa Alma by Wonderful Italy Rooms
Make yourself comfortable in your apartment. Complimentary wireless internet access is available to keep you connected. Conveniences include complimentary bottled water and an iron/ironing board, and you can also request a crib/infant bed (surcharge).

Room Type and Price

Sat, 31 Oct 2026 - Sun, 01 Nov 2026 (1 night)
1 Room, 1 Adult, 0 Children