Homes>San Juan>Cacique by Otium

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Apartment

Cacique by Otium

San Juan, Puerto Rico

Reviews

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3.3/5

OkayFrom 20 reviews

5.0/523 Apr 2026

Aymane • Trip with Friends

Lovely place to stay , clean and close to everything! Inside a safe environment

5.0/518 Feb 2025

Sonia • Couple Trip

Clean and safe place.

5.0/529 Oct 2024

Jack Ching-Hwa

Gated communities. Easy access to beaches, major freeways, scenic sites and shopping malls with rental car.

5.0/52 Sep 2024

Jenie L. • Solo Trip

Such a great place loved it I will definitely book again

5.0/520 Jul 2024

Sheree • Family Trip

Loved our stay! Cannot wait to come stay again

4.0/527 Jul 2025

mariana • Family Trip

The place was good, prívate , secure and close to restaurants and highways, plus great comunication with office

4.0/52 Mar 2025

kimberly • Trip with Friends

The property could be renovated a bit. Everything was really nice. The instructions to enter were pretty clear. The place was clean when we got there

4.0/54 Jan 2025

Akshat • Family Trip

Location is in a gated community. Near market and beaches!!

4.0/51 Sep 2024

Maria Esther • Family Trip

The staff are attentive to any concern's that occurred during the stay. A nice place to enjoy with the family. Convenient to nearby places and beaches :)

4.0/524 Aug 2024

Cedrick • Couple Trip

Great place to visit, The swimmingpool was too clean, but the beach is right there. I'd do it again. I felt at home.

4.0/517 Aug 2024

Catherine • Family Trip

Security was great and location wasn’t bad at all…it’s near San Juan district of stores and restaurants only 37 min away from luquillo beach we was comfortable and felt safe. My only issue was that when it heavy rained water started coming in through the walls. Besides that everything went smoothly and communication with the property management was on point.

4.0/53 Aug 2024

Jose • Family Trip

Lost use of water for 2 days unable to shower had to rent another hotel

3.0/56 Feb 2026

Zachary • Trip with Friends

The Refrigerator Door Was Absolutely Filthy When We Walked In, And There Was A Set Of False Eyelashes On The Windowsill In The Bedroom. The Pool Was In Just As Bad Shape, Luckily The Weather Was Great, And The Property Is Extremely Close To The Beach.

2.0/510 Mar 2025

TASHEIKA • Family Trip

There were stains on the mattress. I didn’t a double bed . They’re ants everywhere. The pool was dirty.

2.0/513 Feb 2025

Verified traveler

Had problems with digital lock upon arrival switched to another unit had no problem with lock. In 2 days switched to original unit again lock problems. Finally replaced lock no more problems. One problem solved another arises, no hot water in shower. Bathroom sink and kitchen sink had hot water. Was supposed to be fixed next day same problem that night no hot water in shower. Told they would check next day, to late I was leaving that day.

2.0/517 Aug 2024

Matthew • Family Trip

DO NOT STAY AT THIS DUMP!!!! Parking lot is littered with paint chips and loose asphalt and tracks into the unit and your car Windows do not open anywhere in the unit The photos show a ceiling fan in each room and upon arrival there is no fans anywhere in the unit. We requested stand fans and they don’t have them. The advertising for the unit at 2318 calle cacique in San Juan is misrepresenting. We had multiple issues while staying here. My family came on vacation with our children. It was their first time on a vacation below I will put a timeline of the situation we had. We stayed here August 5th, 2024 to August 15th, 2024 ten days of misery with no accommodation from odium. August 7th we mentioned to otium that the toilet would not flush and was not holding water in the tank. (We should not have to take the cover off the back of the toilet to flush it.) they said it would be looked at. Finally on august 13th someone asks to enter the unit, my child was in the hospital overnight and we declined, they never followed up the next day mysteriously they must have thought it fixed itself August 11th we put in a request to have the air conditioner in the living room looked at because it was not blowing cold, (old outdated unit) which by the way you better hope it doesn’t rain hard because you will wake up to a puddle on the floor in the living room. Otium said they would send someone to look, nobody ever showed. We dealt with it. August 14th we got stuck outside the gate bec

1.0/53 Aug 2025

Luis • Others

Espero que hagan rembolso de dinero ya que no pude hacer el check in y no pude entrar y mucho menos llenar el formuñario optium

1.0/516 Feb 2025

Marilex • Couple Trip

This property should not be identified as a hotel. It should be identified as a motel. The beds are stained. The property isn't maintained. The pool is dirty and has algae. The walls are chipping. The shower has mold. The bed frame borders are all stained and very visible.

1.0/528 Aug 2024

Kevin • Family Trip

Reservation for 5 guests but only 2 comforters. Futon in the living room was intolerable with pieces of wood piercing through the fabric. Community pool is constantly covered in debris and had a slimy dirty bottom. Not enough cups or dishes for 5 guests. Shower head is broken, pops off when water turns on and we were basically left to shower with a hose. Electricity went out 3 times on separate days, twice for several hours. There was no running water for part of one day. Lack of electricity and water meant we couldn’t cook, clean (the handful of dishes available), or do laundry. We rented a “comfort” apartment intending on cooking for ourselves but ended up having to go out to eat more than planned. When we contacted management about issues their only response was that they “care about your comfort and satisfaction” and that they were “monitoring the situation” but never actively did anything to assist us besides customer service type email messages. We sat in the dark watching the units around us enjoy the use of their generators and listened to the low battery beep from the empty apartment downstairs. When the AC was out we could not open the windows because there are no screens to keep out the mosquitos and lizards. Gated community the unit is in is a weird mix of newly renovated upscale properties, and abandoned units. This particular unit is significantly closer to the abandoned side. Would have left after 2nd night of 7 if we could have secured a refund. Not normal PR

1.0/523 Jul 2024

Maria Ines • Family Trip

Do not stay here! The pictures online look absolutely nothing like what the property really is. The buildings look like there are completely falling apart. We couldn’t get our car in the gate and when I reached out about the issue I didn’t receive a response until the next day. By then we had already booked another hotel because we didn’t feel safe staying there. The pool was absolutely disgusting and there were moldy pool noodles outside the door of the condo we were supposed to stay in. The place is nasty, unsafe and the pictures are completely misleading. Do not book here!

Popular Facilities

WiFi

Parking

tiket Green

Children Facility

Free Parking

Refrigerator

Kitchen

Smart TV

Coffee Tea Maker

Public Facilities

On-street Parking

Parking (Free)

Hotel Services

Concierge Services

Info

No Elevators

Hotel Policy

Smoke-free Property

tiket Green

Connectivity

Free WiFi

Location

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2318 Calle Cacique, San Juan, San Juan, PR

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in4:00 PM-anytime

Check-out11:00

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

There is no front desk at this property. Guests will receive lockbox information. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

About Cacique by Otium

Cacique by Otium Location
With a stay at Cacique by Otium in San Juan (Santurce), you'll be a 4-minute drive from Casino del Mar at La Concha Resort and 7 minutes from Pan American Pier. This condo is 4.3 mi (6.9 km) from Puerto Rico Convention Center and 4.5 mi (7.2 km) from Port of San Juan.

Cacique by Otium Facility and Service
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

Cacique by Otium Rooms
Make yourself at home in one of the 4 air-conditioned rooms featuring kitchens with refrigerators and microwaves. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected.

Room Type and Price

Thu, 03 Sep 2026 - Fri, 04 Sep 2026 (1 night)

1 Room, 1 Adult, 0 Children