Rural House Pepita la de las flores

ALL THESE CONDITIONS ARE ASSUMED AND ACCEPTED BY THE GUESTS OF THE CASA RURAL PEPITA LA DE LAS FLORES AT THE TIME OF MAKING THE FIRM RESERVATION AND WHEN SIGNING THE ONLINE CHECK-IN. THE CHECK-IN IS UNDERSTOOD AS A RENTAL CONTRACT, EITHER DIRECTLY WITH RURALCANARY (Owner) OR BY ANY TOURIST INTERMEDIATE, WHETHER ONLINE, AN AGENCY, OR ANY FORM OF TOURIST INTERMEDIATION. IN THE EVENT OF A DIFFERENCE BETWEEN THESE RURALCANARY RESERVATION CONDITIONS AND THOSE THAT MAY EXIST ON THE PART OF A TOURIST INTERMEDIATE, THE CONDITIONS DESCRIBED BY THE CONTRACTOR OF THE RESERVATION TO THE CLIENT WILL PREVAIL.
First and foremost, it's important to know that our rural house is for exclusive use. This means that the entire accommodation and its outdoor areas are for the use of the main guest and their companions, and no one else. There is no meal service, reception, or on-site assistance. However, we can assist you with any questions you may have during your stay through our contact information. We have comprehensive information available on how to use the house's amenities and how to enjoy the surrounding area and the island. You can access this information via the link we've sent you, which is exclusively for our guests
1- Change of reservation dates:
The main guest, hereinafter "guest", may request a change of stay dates for others of the same or greater number of days, within 10 days of the check-in date at 5:00 p.m. If the change of dates is requested by the guest between 9 and 2 days before the check-in date at 5:00 p.m., said change would have a cost of 50% more than the total amount of the reservation. Changes to the dates of the stay cannot be requested 2 days before the check-in date at 5:00 p.m. Such requests will be subject to existing occupancy. In any case, the dates considered in the event of a reservation cancellation will be the original date of the first reservation and not the date of the reservation change, if it had occurred. The request for a change of dates must be made by email or, where appropriate, through the tourist intermediary with whom the reservation was made. The cost of each reservation cannot be lower than the cost of the days already reserved unless there is an "emergency or force majeure circumstance." Changing the date does not guarantee that the cost of the original reservation will remain the same on the new date after the change; the price may be different, and the guest will pay according to the price of the reservation on the date to which it has been changed.
2- Main Guest and Guest Registration:
The primary guest is understood to be the adult who makes the reservation and who may be considered responsible for it and for any events that may occur during the stay. In accordance with the provisions of Royal Decree 933/2021, of October 26, which establishes the obligations of documentary registration, each guest must check in, which may take place on the day of arrival or via pre-check-in, either electronically or manually. The accommodation will not be liable for any circumstance in which a person/s fails to complete their entry form as stipulated by the aforementioned regulation or whose information provided is not accurate. Anyone who fails to complete their check-in and submits it online or to deliver it to the owner will not be considered a guest/s.
It is the responsibility of the main guest (the guest who made the reservation) to ensure that people under 18 years of age can only enter if accompanied by one of their parents, legal guardians, or an explicitly authorized adult guest.
3- Reserve confirmation: (only in case of direct reservation by the owner)
Each reservation will be confirmed after payment, and the guest will receive a confirmation email afterwards. Payment can be made by the client choosing one of these 5 payment options.
A.- making the full payment at the time of booking.
B.- making the 1st payment of 50% when booking and the 2nd payment: (50%) 14 days before check-in. If the 2nd payment is not made on time, the reservation will be automatically cancelled, there will be no refund of the 1st payment, and the guest will not enjoy the reservation.
C.- making the 1st payment of 50% when booking and the 2nd payment: (50%) on the day of the start of the reservation. If the 2nd payment is not made on time, the reservation will be automatically cancelled and there will be no refund of the 1st payment, the guest will be obliged to make the 2nd payment later and will not enjoy the reservation.
D.- By making the full payment 21 days prior to check-in. If payment is not made on time, the reservation will be automatically cancelled (only for reservations of 7 nights or less).
E.- By making the first 50% payment 21 days prior to check-in and the second payment (50%) upon check-in.
(Payments will be made via Bizum, bank transfer, or some other payment method suggested by the guest. In the latter case, any costs incurred will be borne by the guest. If payments are not made according to the option chosen by the guest, the facts will be reported to the competent local authority.)
4- Cancellations:
The client can cancel the reservation free of charge up to 14 days before the arrival date. The client will have to pay 50% of the total price if he/she cancels during the 14 days before the arrival date. If the client does not show up, he/she will have to pay the total price of the reservation, (this may include any charges that may apply to the owner due to the guest's method of payment).
5- Payment Method (only in case of direct booking by the owner):
The Guest may pay by bank transfer or Bizum, or by credit or debit card; any processing fees that may exist in the payment will be borne by the guest.
6- Grace period:
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No charges will be made for reservations cancelled within 4 hours of booking (except for any charges the owner may incur due to the guest's payment method).
7- Conditions regarding the number of guests and pets, cribs, beds and extra beds:
The room(s), beds, and towels will be prepared for the number of people for whom the accommodation has been rented. Only the number of guests for whom the cottage has been booked may stay overnight. Reservations for 1 or 2 people may select a room in advance.A crib (portable crib) is available upon request and is FREE. If the number of guests and pets is less than originally booked, the cost of the reservation will not change, and under no circumstances will more guests or pets be accommodated than the number originally booked.
8- Initial arrival and final departure times
The official initial check-in and final check-out times are 5pm and 12pm respectively. These times can be flexible at the client's request and will be accepted as long as they do not coincide with another client or user of the house on the same day. In order to facilitate and adapt to the client's schedules on their day of check-in and check-out, this can be done independently by the client, for which they will be provided with instructions on how to do so at least one day in advance.
9- Cancellation of a reservation due to an emergency or force majeure circumstance :
The following are considered to be causes of emergency or circumstances of Force Majeure:
• Unexpected death or serious illness of the owner, the guest or a member of their immediate family, whether the guest or the owner (spouse/partner, children, parents, legal guardians, grandparents or siblings).
• Serious injuries that prevent the guest from travelling or the owner from hosting.
• Major natural disasters or severe adverse weather conditions affecting the destination or departure location.
• Urgent travel restrictions or serious security alerts published by the competent local, national or international authorities after the date of the reservation and that affect the dates of the reservation.
• Endemic disease declared by a reliable and authorised local, national or international authority.
• Damage to the property that directly affects the guarantee of a safe and/or habitable stay.
In the above cases, either the guest or the owner must report it as soon as possible, and before access to the accommodation or immediately if it occurs during the stay.
The aforementioned causes must be formally justified by the affected person to the other party within a maximum period of 10 days.
If any of the aforementioned circumstances occur, the reservation will be automatically cancelled and the full amount will be refunded to the lead guest. If the circumstances arise within five days of the stay, the guest will be issued a voucher for the amount already paid upon formal justification of the reason for the cancellation. This voucher can be used for a new reservation within one year. Force majeure circumstances will only affect the cancellation of the reservation prior to its commencement and will not affect the number of guests or pets included in the reservation.
10- About the use of the pool:
The pool will be available during the summer season for climatic reasons. Guests are not charged for its use. Bathing of animals in the pool is strictly prohibited.
11- Pet conditions:
The client must inform us if there will be pets (a maximum of 3) at a cost of €4 per pet per day. Some providers such as Booking, airbnb, etc. may not include the costs or part of them related to pets in the total reservation, in which case the guest will pay it on the day of arrival.
• We accept well-behaved and small dogs (up to 25 kilos).
• Pets can use the spaces in the house although they are not allowed on the beds or the sofa, we recommend that you bring your own bed.
• Pets cannot be left alone inside the house.
• We do not have food, beds or other accessories for your pets, please bring them with you.
• Clients will be responsible for any behavior of the animal, as well as any possible damage to the accommodation or to third parties.
• Dangerous, illegal, non-pet animals that weigh more than 25 kilos are excluded. • All types of animals classified as highly dangerous, illegal, animals that are not pets and/or weigh more than 25 kilos are excluded.
• Your pet must be in good hygienic and sanitary conditions during your stay.
• Your pet must have the veterinary documentation in order.
• The use or bathing of your pet/s in the pool is not permitted
12- To consider:
Once the reservation has been made, and at least two days in advance of the reservation, the establishment will send the primary guest an email prior to check-in with information about payment, key collection, arrival instructions, etc.
• It is recommended to travel in your own or rented vehicle.
• Hiking kits are available upon request for free.
• Bed linen and towels are provided in the bedrooms for the number of guests registered in the reservation.
• The main door key and the small alarm key are attached to the same ring. It is very important that you do not separate them from the same ring.
• It is strictly forbidden to make any type of fire (especially in the traditional oven on the terrace), except in the barbecue grill provided for this purpose. Fires may not be made in said grill during periods of fire prohibition by the corresponding authority (declaration of high temperatures), the General Directorate of Security and Emergencies of the Government of the Canary Islands or another competent official body.
• Visitors to our island may believe that the island is permanently warm all year round, which is due to the erroneous promotion of the island to tourists. The truth is that this is not the case, and in a few months of the year the island can experience relatively cold weather. Our house is a traditional country house and is not prepared for cold climates, although the house has some heating mechanisms that can partially alleviate these temperatures. Therefore, we advise you to check the average seasonal temperatures in the municipality of Tejeda before choosing our accommodation, which you can do through the state meteorological agency.
• We advise you that on the first day, if you bring food and drinks, you bring them as cold as possible, since, especially if there are a large quantity of products, if the food and drinks are at room temperature, then the refrigerator will obviously take much longer to cool everything in the same amount of time.
• Our rural house is a tourist accommodation, so it is not prepared for the celebration of parties/events, which is why it is not permitted.
13- On the intimacy and privacy of guests and access to accommodation.
The owner of the accommodation or persons authorized by the owner may access the accommodation during the rental and after giving prior notice to the guest in order to carry out urgent repairs or arrangements in the accommodation for the services that the accommodation offers. (example: internet repairs, broken taps, breakdowns, etc.)
The guest is provided with the key to the main door along with another (smaller) key, the latter activates the electricity in the accommodation while disconnecting or connecting the house's security system against theft. The accommodation has or may have security elements such as cameras, audio and/or presence sensors, these mechanisms are completely disconnected when the guest enters the house and activates the electricity (using the small key). In this way it is guaranteed that while the guest/s are in the accommodation there is no type of camera or audio recorder in operation, guaranteeing the privacy and intimacy of the guest or guests.
14- Use and conservation of the home and Deposit (deposit could be applied)
The GUEST receives the property in optimal conditions of cleanliness, order and state of use, and is obliged to take care of it, the garden with its furniture, shed and barbecues, in a correct manner. If the GUEST observes any defect or anomaly, he/she must report it at the time of his/her observation with a maximum of 12 hours, at the time of his/her first access to the establishment. This must be done by email or SMS or, where appropriate, through the tourist intermediary with whom the reservation has been made. Intermediate cleaning is not carried out during the stay. Stays of 7 nights or more will have a change of bed linen and towels, the guest may use the washing machine for bed linen and towels as well as for personal clothing
THE GUEST receives before his/her entry by email, or, where appropriate, through the tourist intermediary with whom the reservation has been made. this link ruralcanary . com/Informacion-enlace/ “information on instructions for use, manuals and information of interest for your stay”, providing the guest with added value to their stay in the accommodation and the content of said information having a contractual value referring to the inventory of goods thereof ruralcanary . com/otros. At the same time, all reservations have a guaranteed gas supply for domestic hot water use, and a butane gas heater is also available (instructions for use at www . ruralcanary . com/calefactor . html) with one cylinder in use and another in reserve. For safety reasons, the house does not provide guests with more than 2 cylinders (if more butane is needed, the Guest will be responsible for its purchase and payment at the nearest service station (gas station in the town of Tejeda).
Guests must refrain from touching or tampering with home automation or electronic devices such as smart plugs or switches, Wi-Fi routers, etc., although they may use the accommodation's standard household appliances. The accommodation will not be held responsible if guests lose access to Wi-Fi, refrigerators, etc., due to tampering with these devices.
THE GUEST must leave and return the rural house in an acceptable state of cleanliness and with all the furniture and belongings in the same condition as they were when entering it. It is expressly requested that the furniture, books and belongings be kept in their original places.
At the end of your stay, the OWNER will check the goods and belongings of the house, as well as their cleanliness and order.
The Deposit, paid in advance when booking if it exists, is considered as a guarantee for the repair of possible damage, breakages or thefts that may occur. This deposit will be returned after the stay if in the At the time of returning the keys, the house is in the same condition as when it was delivered and with a maximum return period of 5 days.
If the property suffers any damage, breakage, or loss caused by the GUEST(S), the primary GUEST will be responsible for repairing or paying for the repair costs. The owner must notify the primary guest of any such incidents within 15 days of departure. In this case, the necessary amount to cover the repair or replacement costs, restoring the property to its original condition, will be deducted from any security deposit. If no security deposit exists, the owner may request the deduction, and the primary guest responsible for the damage must reimburse the amount within 15 days of the owner's notification.
If the cost of the repair or replacement of these objects is greater than the deposit, the Deposit will not be returned and the payment of the damages will be pending, until the assessment of the same is achieved, and will be settled later.
There is a possibility that upon arrival there will be covered outdoor furniture and pool to protect them from the elements. Guests may uncover them for their use, and we ask that they be covered again upon departure so that they are protected. Thank you.
Note: If the client wishes to add any new proposal/s to the booking conditions or modify any of those expressed, they may do so within 12 hours of formalising the booking, by email or by SMS or, where appropriate, through the tourist intermediary with whom the booking was made.
15- Legal warning:
INFORMATION SOCIETY SERVICES ACT (LSSI) you can access this notice at the following link:
ruralcanary . com/Aviso-Legal/
16- Privacy Policy:
We inform you that under no circumstances do we share the personal information of our guests or anyone interested in our accommodation with third parties for advertising or commercial purposes. You may only receive promotions and offers from ruralcanary You can access our privacy policy at the following link: ruralcanary . com/Privacy-Policy/
17-Services and resources
The accommodation offers free bed linen, towels, toilet paper, electricity and drinking water, so please use them in moderation in order to respect the environment.
Four hiking kits and a portable cot are available free of charge for guests. These items are available upon request, which must be made to the owner within 48 hours of confirming your reservation by email or by SMS or, where appropriate, through the tourist intermediary with whom you have booked.
VERY IMPORTANT about feral animals in the area:
There may be some wild animals (especially cats) or rodents in the area. It is important that you do not give them or leave food or leftovers outside for them, as they proliferate easily and can be annoying and even carry diseases that can be transmitted to humans. For your own good, do not allow them access to the house, patios or garden. Do not leave rubbish outside either. There is a large container on the access ramp to the house for this purpose. Put the rubbish there and cover it tightly. You can even put a rock on the lid to keep animals out. If the container is full, 100 metres from the house, in the area known as Pago de los Manzanales, you have municipal containers for rubbish, paper and plastic.