Hotel>Alberta>Division No. 15>Banff>Otter Hotel

Sport & Beauty 1, Otter Hotel, Division No. 15

Exterior & Views 2, Otter Hotel, Division No. 15

Public Area 4, Otter Hotel, Division No. 15

Bathroom 5, Otter Hotel, Division No. 15

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General Info

Reviews

Location

Accommodation Rules

About

Hotel

Otter Hotel

Banff, Division No. 15

The Fun Awaits

Perfect for nature loversOnly 3 km to Banff Cascades of Time Gardens and 3.5 km to Bow Falls

Nice location! Near public transportOnly 2.3 km to Banff Station

Reviews

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4.8/5

FantasticFrom 100 reviews

5.0/58 Jul 2026

Lusha • Family Trip

We had a great stay at this hotel! The hotel is very new, modern, and spotless clean. The room was comfortable and everything was well maintained. We especially appreciated the complimentary bus passes and the fresh hand-brewed coffee available every day. These little touches made our stay even more enjoyable. We were very happy with our experience and would definitely stay here again. Highly recommended!

5.0/57 Jul 2026

Mae • Family Trip

Food was amazing! Property was lovely.

5.0/57 Jul 2026

Marlena • Couple Trip

Rooms were super clean & big! Loved the hot tub & sauna on property. Bus stop right across from hotel for easy access & clean public transportation to a lot of local attractions.

5.0/56 Jul 2026

Samil

Amazing hotel!! The hot tub on the rooftop and the Mountain View room was the highlight

5.0/56 Jul 2026

Elizabeth • Family Trip

What a beautiful hotel. The restaurant was excellent, the staff so helpful. Everything you need on site and a walkable distance from everything. The patio and hot tubs were lovely.

5.0/56 Jul 2026

Ghazanfer • Family Trip

Excellent place for a family to stay. Clean, well maintained and welcoming. Parking is free. There is hot pool and sauna on the property. The view is gorgeous 😎 The restaurant good folks has awesome breakfast. The facility provides complementary buss passes for the city busses. Therefore don’t need a car to go to downtown area for food or hangout. Buss are frequent and are convenient. I recommend this hotel.

5.0/56 Jul 2026

Jane • Couple Trip

Super cute hotel at the end of downtown. Walkable to shops and restaurants, with a great rooftop outdoor hot tub/patio with mountain views. Would stay again!

5.0/56 Jul 2026

Sandra • Couple Trip

The property was clean, well maintained, at a walkable location to everything and the staff was phenomenal. We had a wonderful stay there.

5.0/55 Jul 2026

Srinivas • Family Trip

Excellent service! Very friendly staff . Although we spent good amount of money for 2 mountain vote suites, we felt it was worth every penny! Great location right at the edge of the Banff town. Great parking facility that was so helpful since we had a rental SUV and preferred to plan our own activities and tours. Overall a great hotel loved by our whole family. We are pretty sure we will come back and stay here. Thanks for making our vacation a memorable one!

5.0/54 Jul 2026

Essam • Couple Trip

Staff

5.0/54 Jul 2026

DIVYESHKUMAR • Family Trip

Location

5.0/54 Jul 2026

Wayne • Couple Trip

MIa at the front desk was amazing and helped us and went above and beyond a true credit to the hotel.ALL the staff were amazing and couldn’t be helpful enough rooms were amazing and food World class and a great location , will definitely recommend and be back !! Well done a great anniversary celebration at your amazing hotel thank you

5.0/54 Jul 2026

John • Couple Trip

Restaurant was great. Front desk and coffee service was appreciated. Expensive but so is all of banff.

5.0/53 Jul 2026

dhiraj • Family Trip

Great staff and people. Made the stay memorable

5.0/53 Jul 2026

Iuliia • Couple Trip

very spacious and clean rooms, with heated floor in bathroom. amazing view. hot tub with the view is exactly what I needed after hike. the service was great, they offer tea and coffee, there's a cleaning, and you can ask extras like a toothpaste and a brush. quite area, free spacious parking garage.

5.0/53 Jul 2026

Brian • Couple Trip

The rooms are well appointed and the hot tub was the highlight of the stay.

5.0/52 Jul 2026

Wen • Family Trip

Staff very helpful, the hot tub is awesome, and amazing breakfast. I do have to mention the AC in the room is a bit loud, I only got used to it in the second maybe third night.

5.0/52 Jul 2026

Ellie • Family Trip

Wonderful spa facilities in an immaculate setting.

5.0/51 Jul 2026

Erik • Family Trip

The staff went above and beyond to ensure that we had a wonderful stay for our wedding. They prepped the room with necessities, as well as a nice surprise, and everyone from the reservations department to the front desk, at all hours, was so helpful. Shout out to Dave C in reservations, and Leon, Rhys, and Dave at the front desk for truly making us feel at home every day of our stay. Leon went above and beyond to make us feel like family being welcomed home. Really the best stay. We did our first look on the roof with the pools in the morning, and it was pretty epic. Thanks so much, Otter and Banff Lodging Co friends!

5.0/51 Jul 2026

Sabrina • Family Trip

Our stay at the Otter Hotel was absolutely beautiful from start to finish. The entire property is spotless and well‑organized. We loved how many amenities were available, everything from the hot pool, sauna, fitness center, and guest laundry to the super convenient refillable water bottle station and indoor garage. Even the bus stop right in front of the hotel made getting around incredibly easy. The hotel provides free bus tickets, umbrellas for rainy days and bear spray. It also provides free coffee and tea that you can brew in your room. Safe and mini-fridge in the room have a slightly bigger design than other hotels. Good Folk, their on‑site restaurant, was a standout! It offered an upscale dining experience with excellent service and a cozy atmosphere, truly one of the highlights of our stay. Breakfast is served from 7:00an to noon which makes it great for no rush days. The location of the Hotel was perfect: about a 20‑minute walk to downtown Banff or just a quick 10‑minute bus ride. We also had a gorgeous mountain view right from our balcony, which made mornings and evenings feel extra special. Overall, the Otter Hotel delivered comfort, convenience, and beauty in every detail. We would absolutely stay here again.

Popular Facilities

WiFi

Parking

Fitness Center

tiket Green

24-hour Front Desk

Elevator

Children Facility

Luggage Storage

Bonfire Area

Accessible Facilities

Free Parking

Electric Vehicle Charging Station

Sports & Recreation

Cycling/Mountain Biking

Hiking

Fitness Facilities

Public Facilities

Elevator/Lift

Parking (Free)

Hotel Services

Luggage Storage

Multilingual Staff

24-hour Front Desk

Other Facilities

Indoor Fireplace

Electric Car Charging Station

Accesibility

Wheelchair Accessible

Hotel Policy

Smoke-free Property

tiket Green

Connectivity

Free WiFi

Location

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View on maps

1000 600 Banff Ave, Banff, Alberta, CA

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in4:00 PM-anytime

Check-out11:00

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

About Otter Hotel

Otter Hotel Location
With a stay at Otter Hotel in Banff (Uptown District), you'll be a 4-minute drive from Banff National Park Information Centre and 9 minutes from Upper Hot Springs. This hotel is 11.7 mi (18.8 km) from Banff National Park and 3.6 mi (5.8 km) from Banff Gondola.

Otter Hotel Facility and Service
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.

Otter Hotel Rooms
Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

Restaurant and Cafe
Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.

Room Type and Price

Fri, 09 Oct 2026 - Sat, 10 Oct 2026 (1 night)

1 Room, 1 Adult, 0 Children